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Our application and selection process

Our application process is the same for almost every role within our call centre, support and automotive teams. However, it’s slightly different for our experienced and specialist roles. Here we’ll walk you through the steps, so that you know what to expect for the role that you’re applying for.

Click on the type of job you are applying to below

Applying for a graduate programme, internship or industrial placement

  • Step 1 Step 1: Online application No matter which programme or placement you’re applying for, completing our online application form is the first thing you need to do. You’ll need to complete a personal details section and three questions designed to see how well you’re suited to the scheme. Take a look at our Before you apply page to find out what information you’ll need to hand.
  • Step 2 Step 2: Online tests Within three days of submitting your application online, if you’ve been successful at this stage, we’ll invite you to take an online numerical test. This link is sent automatically via email and you’ll have around 10 days to take it. If you pass the numerical test, you’re then automatically invited to take our online problem-solving test. Again, you have around 10 days to complete it.
  • Step 3 Step 3: Telephone interview After passing both online tests, we will invite you to take part in a telephone interview. We’ll aim to do this within two weeks of the online tests, but we’re happy to find a time that suits you best. The telephone interview is a short conversation with a member of our team, for them to get a feel for why you’ve applied for the role.
  • Step 4 Step 4: Assessment centre waiting list Following your telephone interview, if you do well, you’ll be placed into a pool of candidates that we will look at when considering who to invite in for an assessment centre. Assessment centres take place in central London throughout December 2012, and January and February 2013. However, for the Strategy, Business Transformation & Technology graduate programme we are holding 'early selection' assessment centres in October & November 2012 so you are strongly encouraged to submit your application early for this programme.
  • Step 5 Step 5: Assessment centre Each area of our business requires different competencies and skills, so this step may vary depending on the team you’ve applied to join. However, the assessment centre day is likely to include a group exercise, an interview, another numerical test and a case study presentation. Don't worry, we’ll make sure you know what to expect in advance of the assessment centre to give you plenty of time to prepare. Find out more about our assessment centres here.
  • Step 6 Step 6: Decision Within a week of your assessment we’ll be able to let you know by phone whether or not you’ve been successful in applying for a role on our graduate, internship or industrial placement programme.
Please choose a step for more information

Applying for a call centre job

  • Step 1 Step 1: Quick online application During your online application, we’ll be gathering information about you before asking you to complete some quick online tests. Firstly, a questionnaire to consider how you fit with our organisational behaviours and values, followed by an aptitude test to assess your accuracy skills.

    Your Online Application will take less than 30 minutes. You can save your application and come back to it if you don’t have time but please make sure you complete your application within 14 days.
  • Step 2 Step 2: Telephone interview The telephone interview is just a 20 to 30 minute conversation with a member of our resourcing team, for them to get a feel for why you’ve applied for the role and the skills you have to do it well.
  • Step 3 Step 3: 'Experience insurance' assessment This is a chance for you to come in for a face-to-face meeting to find out more about Direct Line Group and the role you have applied for, as well seeing the office you’ve applied to work in. This stage involves a formal interview with a manager from the business area, and a short role play exercise. You can find interview tips and assessment centre advice here.
  • Step 4 Step 4: Decision Within a week of your assessment we’ll be able to let you know whether or not you’ve been successful in applying for a role with us.
  • Step 5 Step 5: Feedback This is your chance to ask for feedback on what you did well on and where you could have improved your performance during the selection process. You can ask for feedback from the recruiter of the role you are applying for.
Please choose a step for more information

Applying for an experienced, professional or specialist job

  • Step 1 Step 1: Online application No matter which job you’re applying for, completing our online application form is the first thing you need to do. It takes about 10 minutes to complete by uploading your CV and telling us a bit about you. Take a look at our tips on writing a great CV and before you apply pages to find out what information you’ll need to hand.
  • Step 2 Step 2: Telephone interview If your application is successful we’ll ask you to book yourself in for a telephone interview with one of our resourcing consultants. The idea is for us to find out more about why you’ve applied for the role, and discover more about you and your experience in relation to the role you’ve applied for. We’ll let you know within 24 hours of this call whether we’d like to progress your application.
  • Step 3 Step 3: Online tests After the telephone interview, depending on the role you’ve applied for, we may ask you to complete online psychometric tests for us. This may be in the form of a personality questionnaire and/or ability test, and will be sent to you by email.
  • Step 4 Step 4: Technical interview This is a chance for you to come in for a face-to-face meeting with one of our managers and talk about your technical knowledge in relation to the role. You can find interview tips and advice here.
  • Step 5 Step 5: Assessment centre Each role in our business requires different competencies and skills, so this step may vary depending on the job you’ve applied for. However, most roles are likely to involve a formal interview and relevant work simulation exercises, such as a group exercise or presentation, to assess your competencies and skills. Don't worry, we’ll make sure you know what to expect in advance of the assessment centre to give you plenty of time to prepare. Find out more about our assessment centres here.
  • Step 6 Step 6: Decision Within a week of your assessment we’ll be able to let you know whether or not you’ve been successful in applying for a role with us.
  • Step 7 Step 7: Feedback This is your chance to ask for feedback on what you did well on and where you could have improved your performance during the selection process. You can ask for feedback from the recruiter of the role you are applying for.
Please choose a step for more information
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