Senior Claims Analyst

Senior Claims Analyst

Leeds - Hybrid (2 days a week in the office)

Full Time, Permanent Position

Let’s be brilliant for our customers

Join us as a Senior Claims Analyst, where you'll drive change and shape the future of claims with Direct Line Group. Make an impact, innovate, and redefine excellence in analytics.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you'll be doing

In 2023, DLG spent c.£2 Billion on Motor claims. This important role is to help us understand, interpret and analyse this ongoing spend – the frequency of claims, the types of claims and the severity of claims. You will need to be good with numbers, but it’s more about what the numbers mean and how we can use data to drive business performance. Other duties include:

• Work with and develop sophisticated forecasting tools to model future trends

• Produce analytical output, both written and oral, to explain and improve business performance

• Provide expertise, data and analytics to successfully deliver on projects, both within Claims and the wider business

• Use code and statistical techniques to interrogate data, identifying trends and improvement opportunities for key drivers across the business as well as producing forecasts for future performance

• Using your experience, both professionally and that gained away from the workplace, to help us be innovative, dynamic and continuously curious

• Focus on costs, process improvements and efficiencies to contribute to the profitability of Direct Line Group

What we're looking for

Experience in insurance and analytics is essential. You will have proficiency and confidence in presenting to senior stakeholders (CEO, CFO, SLT etc.) in addition to being numerate, curious and innovative. Other skills:

• SQL coding ability

• Experience in forecasting

• Tableau experience is desirable, as is experience of Qlik Sense, Alteryx or Power BI

• The ability to investigate issues and problems and make recommendations for business improvements

• Mindset to be innovative and challenging in your approach to work; being able to overcome obstacles by generating new insights and ways of doing things

What we offer in return

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

You'll also receive:

• A detailed and tailored induction plan

• An opportunity to join a high-performing and dynamic analytics team and develop new skills

• An opportunity to utilise software such as Tableau, SQL, Qlik Sense, Alteryx, Power BI and more

• A friendly, supportive and progressive business with ambitious objectives and plans

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Together, we’re one of a kind

Salary Range: £45,000 to £65,000

Hours: 35 hours (Monday to Friday - shift patterns can be discussed)

Closing Date: Friday 03 May

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