Learning and development

It's your career. That's why we like to put you in charge of where you go, and how you get there. Naturally, we'll do everything we can to make sure you have all the core skills necessary for your role, and all the regulatory and technical knowledge required to fulfil our responsibilities as a financial institution. We'll encourage you to grow, and with so many options for personal development, the choice really is yours.
Our managers are trained to spot talent, and to nurture it, so your hard work certainly won't go unrecognised. We'll identify opportunities for you and provide development that empowers you to make a real difference to our business. You'll also be supported in how best to plan your career, including information on the skills and knowledge you'll need to acquire.

A learning journey

We think we offer a level of learning and career development opportunities that’s second to none. As well as coaching and guidance, you'll benefit from training that supports your career ambitions. Whether you choose to learn online, on the job, through attendance on courses and seminars or by studying for a formal qualification you can decide what you learn, and when and how you learn it. You'll also be able to take advantage of the knowledge and experience of your inspirational colleagues, and great opportunities to work in different locations for a fresh perspective.
Whatever career path you decide to take, we'll be with you every step of the way. With us, you won't just fulfil your ambitions – you'll go further than you ever thought possible.
We offer a range of training and development opportunities. Some are specific to certain jobs, whilst others are open to each of our employees: 
  • A range of delivery methods and media (e-learning, facilitated learning, 1-2-1)
  • Professional qualifications and vocational qualifications support available
  • Creation of individual personal development plans
  • Accredited training 
Call centre and support teams
  • Structured induction specific to your area of business
  • Introduction to our organisation
  • Blend of learning options
  • Lots of practice and experience time before you go live in your role
  • Experienced trainers
  • Ongoing development to support your individual career path
  • Professional qualifications
  • Regular personal development sessions
Experienced and specialist teams
  • Support throughout your career
  • Use of specialists and experts to support learning
  • Qualifications supported
  • Blend of learning and activities (‘lunchtime learn’, external courses, knowledge share)
  • Secondment opportunities
  • Video profiles

    Video profiles

    Our people are as distinct as our brands. Watch our videos of the people behind some of Britain’s favourite names.

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  • Benefits & rewards

    Benefits & rewards

    Flexible rewards and competitive salaries that grow as you do. Discover what’s on offer from Direct Line Group.

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  • Our locations

    Our locations

    We’re there for our customers across the country, which means career opportunities with us are far and wide too. Find your nearest location and discover more about the team there.

    Find your nearest office
  • Search & apply

    Search & apply

    There’s a wide range of roles on offer – from customer service and sales, to marketing, HR and everything in between. Find the job to suit you and apply here.

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