Call Centre Jobs

Direct Line Group is an organisation with a clear mission: to make insurance easier and better value for our customers. We’ve deliberately created a culture where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of insurance careers – and help others do the same
 
Our call centres are also the nerve centre of our entire operation. People here are the voice of our business – providing great service, direct to our customers whenever they need us.
 
We are currently hiring for people to join our teams across the country in:-
  • Customer Service
  • Sales
  • Claims
Across our offices in:- 
  • Birmingham
  • Bristol
  • Doncaster
  • Glasgow
  • Ipswich
  • Leeds
  • Manchester

What do you get in return?
 
Your work/life balance is really important to us. That’s why every single one of our people has the right to request work flexibly. We welcome applications for flexible working including, part time, reduced hours, variable hours, home working and job sharing. What’s more, we let you choose the rewards that suit your lifestyle.
  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.
 
So what do you think - sounds too good to be true?  If you are interested in finding out more or applying. then click on the ‘Contact Us’ icon at the top of this page, complete the  form, and a member of the team will be in touch.  Or click on ‘Search & Apply’ and look for jobs in your location and complete an application.

What are you waiting for? Your future starts right here.
  • Search & apply

    There’s a wide range of roles on offer – from customer service and sales, to marketing, HR and everything in between. Find the job to suit you and apply here.

  • Where do you fit in?

    Where do you fit in?

    Before you apply, take our quiz to check which of our call centre teams is the right match for you.

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  • Video profiles

    Video profiles

    Our people are as distinct as our brands. Watch our videos of the people behind some of Britain’s favourite names.

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  • Video tour

    Video tour

    The best way to find out how we work is to see it for yourself. Take a virtual walking tour to see what it’s really like here.

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  • Search & apply

    Search & apply

    There’s a wide range of roles on offer – from customer service and sales, to marketing, HR and everything in between. Find the job to suit you and apply here.

    Discover more