Call Centre Manager jobs

You’ll be managing all operational activities within the centres whilst working under pressure and to tight timescales to deliver strategic objectives that involve cost efficiencies.

Call Centre Management

 
You’ll lead our people in a way that will inspire and support our strategic vision and objectives.  You’ll help us extend our reach, enhance our presence and customer experience via our portfolio of household brand names.
 
Part of being an excellent manager is strong leadership.  Managing and inspiring direct reports and ultimately a population of experienced, committed front line professionals in the centre will be key to your success.
 
You’ll lead them in tandem with our values and encourage them to take the lead, do the right thing and strive to exceed the operational targets (people, customer, assurance and KPI’s).
 
Your style of leadership, directly and via others, will ensure excellent performance through motivated, engaged and capable colleagues.
 
Your actions as a business leader will determine the experience and level of service our customers receive and how the strategic plan can influence and improve this.
 
Here, we look for you to excel in driving and leading a deep understanding of, and interpretation of customer feedback and insight from your teams.   This will help support the design and implementation of a superior customer experience and high levels of satisfaction.
 
All that you do is reliant on achieving a fair outcome for all customers and adhering to all regulatory requirements and Treating Customers Fairly (TCF) principles. 
  • Search & apply

    There’s a wide range of roles on offer – from customer service and sales, to marketing, HR and everything in between. Find the job to suit you and apply here.

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    Where do you fit in?

    Before you apply, take our quiz to check which of our call centre teams is the right match for you.

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    Video tour

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  • Search & apply

    Search & apply

    There’s a wide range of roles on offer – from customer service and sales, to marketing, HR and everything in between. Find the job to suit you and apply here.

    Discover more