Customer Relations jobs

We want our customers to have a great experience when dealing with Direct Line Group. So we do everything we can to make sure that happens. Customer relations is often associated with one thing – complaints. However, the reality is so much more.

Our focus is on our customers at all times. So as well as having experts within customer relations who do handle potential complaints, we also have a Customer Relations Strategy Team dedicated to looking at how we can improve our customers' experiences. They not only identify why our customers feel the need to complain in the first place, they make improvements to the way we work with the aim of making sure it never happens again. 

Jobs within Customer Relations
Our locations
What we look for
Training and development
  • Where do you fit in?

    Where do you fit in?

    Before you apply, take our quiz to check which of our call centre teams is the right match for you.

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  • Video profiles

    Video profiles

    Our people are as distinct as our brands. Watch our videos of the people behind some of Britain’s favourite names.

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  • Video tour

    Video tour

    The best way to find out how we work is to see it for yourself. Take a virtual walking tour to see what it’s really like here.

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  • Search & apply

    Search & apply

    There’s a wide range of roles on offer – from customer service and sales, to marketing, HR and everything in between. Find the job to suit you and apply here.

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