Our application
and selection process

Here we’ll walk you through the steps for our application process, so that you know what to expect for the role that you’re applying for.

step 1

Quick online application

During your online application, we’ll be gathering information about you before asking you to complete some quick online tests. Firstly, a questionnaire to consider how you fit with our organisational behaviours and values, followed by an aptitude test to assess your accuracy skills.

Your Online Application will take less than 30 minutes. You can save your application and come back to it if you don’t have time but please make sure you complete your application within 14 days.

step 2

Telephone interview

The telephone interview is just a 20 to 30 minute conversation with a member of our resourcing team, for them to get a feel for why you’ve applied for the role and the skills you have to do it well.

step 3

'Experience insurance' assessment

This is a chance for you to come in for a face-to-face meeting to find out more about Direct Line Group and the role you have applied for, as well seeing the office you’ve applied to work in. This stage involves a formal interview with a manager from the business area, and a short role play exercise.

step 4


Within a week of your assessment we’ll be able to let you know whether or not you’ve been successful in applying for a role with us.

step 5


This is your chance to ask for feedback on what you did well on and where you could have improved your performance during the selection process. You can ask for feedback from the recruiter of the role you are applying for.