Direct Line Group Careers Home / Terms & conditions

Terms and Conditions

Your personal information

Direct Line Group and our subsidiaries treat all legal and compliance obligations with the highest importance, and we will collect, use and retain any personal information you provide to us in line with our legal obligations under Data Protection and Privacy laws and regulations. We will keep your information safe and tell you how and when we share it with other parties.

Collecting your information

We will collect both general personal information for example your name, address, bank account details etc as well as personal information which is considered sensitive.  We ask about your physical and mental health and about any proceedings against you for any offence committed or alleged to have been committed by you, including any sentence of any court.

We will collect your information from employment application forms, correspondence which has been provided in connection to your employment or any other staff-related dealings with any Direct Line Group company.

Where appropriate we may also consult publicly available information on professional social sites, such as LinkedIn, regarding your experience and qualifications.

We will also obtain information about you from third parties such as credit reference agencies and parties associated with you. 

Using and sharing your information

We, and any of our subsidiaries, will use, analyse and assess your information to maintain and develop our employment relationship with you and for purposes described in this notice. We may use some of the information you provide for statistical purposes.  Where we do so, this data will be used anonymously.

We employ carefully selected suppliers based worldwide, who help us manage our relationship with you by providing specific services. Your information will be shared with them for the purposes of providing that service. Where we engage these suppliers we make sure that they apply the same levels of protection, security and confidentiality we apply. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.

For operational reasons described above, we may link your information with information about other employees who are related or otherwise connected to you.

If your application is unsuccessful, we will retain your data for two years from the date of last activity, for the purposes of reviewing your suitability for other roles and contacting you to discuss them. If we wish to retain your data for longer, we will contact you to get your agreement. Thereafter, you can request deletion of your data by contacting

If you are unsuccessful in your application, we may retain your data for the purposes of reviewing your suitability for other roles and contacting you to discuss them.

We do not disclose your information outside our Group, except:

  • for operational purposes as described above;
  • where we have your consent;
  • where we are permitted to do so by law;
  • to any persons, including insurers, who provide a service to us, who have agreed to keep your information strictly confidential;
  • to any persons, including insurers, who supply benefits or services to you under, or in connection with, your employment with Direct Line Group;
  • to credit reference or fraud prevention agencies as set out below.

Pre-employment checks

If offered a role with us, and with your permission, we will carry out pre-employment screening including, but not limited to, credit reference, fraud prevention and criminal record checks, address verification, employment verification or referencing and academic/professional qualifications. 

Right to work

You will be required to prove that you hold the right to live and work in the UK. 


We will ask you to provide evidence of your employment or other activity undertaken during the last 2 years. 


If offered a role with us, we will conduct credit checks against all previous addresses within a 3 year period and any linked addresses within a 6 year period. If you are/were living in rented accommodation without proof of tenancy you should give us a previous accommodation address (e.g. your parents’) and/or details of any address which you have used to gain financial services, e.g. a bank account, loan etc. 

Criminal record check

Depending on the role you have applied for, you may be required to undergo a criminal record check using Disclosure Scotland. 

Credit reference agencies

We will make searches about you at credit reference agencies who will supply us with information, including information from the electoral register, in support of our recruitment decision. The agencies will record details of the search but will not make them available for use by lenders to assess your ability to obtain credit. We may use scoring methods to assess this application and to verify your identity. 

Fraud prevention agencies

We will also check your details against fraud prevention databases including CIFAS. If you commit fraud or any other criminal offence, either during your application or in the course of employment with us, we will record this information on the database. This information may be accessed from the UK and other countries, and used by law enforcement agencies and other organisations to prevent fraud.
You have the right of access to your personal records held by credit reference and fraud prevention agencies. We will supply their names and addresses upon request. 

Diversity monitoring

We value the diversity of our employees and are committed to creating a working environment that is inclusive to all. In order to attract and retain talent and enable employees to reach their full potential we embrace people's differences, whether they are related to physical characteristics, such as gender, race, age or disability, or related to their sexual preferences, beliefs and opinions. It's important to our success that we recruit the best people from the widest available pool of talent.

Our recruitment and selection is fair, free from bias and allows us to select the right person for the job, based on merit. So that we can monitor this, we need to understand the diversity profile of the candidates who apply to us.

The information you will be asked to provide will only be used to help us ensure that we are fulfilling our commitments to fair recruitment practices. Collecting data now allows us to measure and monitor diversity trends throughout our recruitment.

The information you provide will not be seen or accessed by anyone involved in the recruitment decision making process.
Completion of this information is voluntary. If you prefer not to disclose, please select this option during the application process. 

Contacting you in the future

We may need to contact you by phone or email to request feedback to help us to improve our candidate experience.  Any feedback you give will be treated anonymously unless you specify otherwise. 

Storing your information

If you are unsuccessful in your application, we may retain your data for the purposes of reviewing your suitability for other roles and contacting you to discuss them.

Accessing your information

You have the right to access your personal data held on our files. You can send a Subject Access Request to HR Services, 9th Floor, Direct Line House, Headrow, Leeds, LS1 8HZ,  or by email to