Jump to main content

Always thinking ahead
Direct Line Group

Our vision is a world where insurance is personal, inclusive and a force for good. We help people carry on with their lives, giving them peace of mind now and in the future. We do that by providing amazing, evolving products and services that are just what people need. And amazing, evolving careers for people like you! Watch our colleagues bringing our vision and purpose to life.

Always thinking ahead

Our brands

Our brands are household names across the UK, offering great value insurance products and services to thousands of customers every day.

Our values

Our values are behind the way we do business every day and, because everyone here helped to set them, everybody follows them. So, if you’re thinking of joining us, it helps if you share these values, too:

Do the right thing black outline.png

Build sustainable outcomes not processes. Think commercially and choose the right path for our customers, our people and wider stakeholders.

Aim higher black outline.png

Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.

Work together black outline.png

Nobody has all the answers. Collaborate and draw upon diverse skills across our business. Trust each other and focus on customer outcomes to beat our competitors.

Take ownership black outline.png

Own our success by getting things done. Take initiative and be accountable. Be curious and own your development and performance.

Say it like it is black outline.png

Challenge drives progress. Your input matters so have the courage to say what you think and the patience to listen to others. Keep it simple and customer focussed.

Bring all yourself to work black outline.png

Diversity delivers better outcomes. Be the real you and celebrate difference. Respect others, have fun and make this a great place to be.

Our behaviours

By being curious, sharing common goals, being open, striving for simplicity and being ready to learn from our mistakes, we can move faster and take bigger and bolder steps. And remember, nobody has all the answers – by empowering teams we can turn problems into solutions to make the most of the exciting opportunities ahead.

See how these behaviours are helping us reimagine the way we work.

DLG Behaviours Be Curious

Have a passion for learning. Look outside to see what we can learn, that’s where the competition is, and inside to see what we can improve.

DLG Behaviours Aligned

Discussion drives performance. But make a choice and commit to let people across the business deliver results.

DLG Behaviours Build Trust

Success is a shared endeavour. Be open, transparent and help others achieve no matter where they sit in the business.

DLG Behaviours Encourage

Complication and process are nobody’s friend. Simple working methods deliver better outcomes.

DLG Behaviours Empower

Teams trump individuals. Nobody has all the answers so empower teams to turn problems into solutions.

DLG Behaviours Test

Move at pace and be ready rather than perfect. Learn from mistakes and always adapt to improve.

What we offer

Join us and you’ll find that we never stand still. As a Group, that means we’re always looking to stay one step ahead of what our customers will want next. For you, it means a rewarding and enjoyable career, with the scope to learn new skills, suggest new ideas and work with people who share your enthusiasm for giving customers great service.

What we offer
Our culture

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.

Work/life balance

So, enough about us, our work/life balance is all about you. Sometimes it can be difficult to juggle all that life throws at you, so that’s why we do everything we can to help you make the most of it with a range of flexible working options, from part-time, term-time or home working, to job sharing and variable hours. We’ll also support you through the big moments in life, from parental leave to career breaks. We don’t shy away from a good time either – there’s always something going on after work, from casual nights to fancy events, and we’ll give you one free day a year to support a charity or your local community as well as loads of opportunities to help us fundraise for all sorts of amazing causes throughout the year. If it matters to you, it matters to us too.

Learning and development

Learning is all about discovery, and if you have the appetite to develop then we’ll make sure you have all the key skills and knowledge you’ll need to do your job, as well as help you plan for your future development at DLG. We offer all kinds of training, from online and on the job learning, to courses, workshops and the chance to gain professional or vocational qualifications. We want to help you reach your full potential and give you the tools to get there. 


We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer such excellent benefits designed to suit you as and when you need them.

  • A competitive salary. To attract and retain quality talent, so we’ll offer you great rewards and real recognition for your contribution. That’s not all…
  • Pension. We believe saving for the future’s important, so you’ll benefit from auto-enrolment and a generous contribution from us (we’ll pay the equivalent of 9% of your base salary into your pension). You can also make additional contributions through our pension plan as it’s been designed to make saving for your retirement as flexible as possible. .
  • The right to apply for flexible working. We welcome applications for part-time, reduced hours, variable hours, home working or job sharing for the majority of our roles, so there’s lots of flexibility.
  • Private medical insurance. This is standard for managers and optional for everyone else.
  • Generous holidays. There’s a minimum of 22 days holiday a year across the business (depending on your role, you could start on even more), and bank holidays on top, as well as the opportunity to buy/sell up to 5 days per year. You’ll even get an extra day, pro-rated for part-time employees, when you reach your 10-year work anniversary and each subsequent 5-year interval thereafter. 
  • 50% off home, motor and pet insurance. As you’d expect, we have your insurance needs covered, and if you have family living at your home address then they can benefit from sharing your policies.
  • Free travel insurance. When it comes to trips away our insurance covers you, your spouse/partner, and any children under 18 who are living with you at your home address, so you can have more adventures with less worry.
  • Free Green Flag breakdown cover. Real peace of mind when you need it, as you and your spouse/partner are covered with roadside assistance 24 hours a day, 365 days a year including cover at home and long-distance recovery, plus much, much more.
  • Optional insurance cover. You want to look after yourself and your loved ones, so we also offer life insurance, income protection, critical illness insurance and personal accident insurance.
  • Discounts, cash back and offers. Your social calendar may need some managing, as we have offers on big high street stores, travel, show tickets, gym membership and lots more
  • Flexible casual dress code. It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it?


We’ll let you know if the job you’re interested in offers other optional benefits when you apply.


Our colleagues come from a range of backgrounds which means we benefit from alternative viewpoints, perspectives and ideas. We celebrate and encourage this individuality, and believe it makes us strong and supportive as a team. If you wanted to see this in action then our Diversity Network Alliance (DNA) is a great example as it makes diversity and inclusion an everyday reality. DNA stands for everything and everyone. Which means no matter what your gender, age, ethnicity, beliefs or sexual preference, or if you’re disabled or a carer, it’s there for you. DNA challenges thinking, influences policy and encourages people to work together to create an even more welcoming and diverse organisation.