Always helpful
Claims
Insurance is about buying peace of mind, so when things go wrong for our customers – a car crash, a burst pipe, holiday illness – it’s down to us to sort it out. Our claims team take away the hassle and get our customers lives back on track as quickly as possible.
Meet our Claims team
Pick up the phone or contact us online and the first thing you’ll hear us ask is, “Are you OK?”. We are a genuine bunch, and we genuinely care about our customers. We’ve all been there and we know that the only reason we get a call is because something, somewhere, has gone wrong for someone. We’re here to do whatever we can to put it right.
What we offer
We are “One Team, One Business”. Whether it’s taking a call for a colleague, helping with their work or getting the drinks in, we are all in it together, and that’s true for our customers too. There’s a huge variety in our role, from dealing with people and their claims, to researching technical information to help with their case, and each of our colleagues is encouraged to take every learning opportunity available. Working here means we can make a real difference to ourselves and our customers.
We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.
So, enough about us, our work/life balance is all about you. Sometimes it can be difficult to juggle all that life throws at you, so that’s why we do everything we can to help you make the most of it with a range of flexible working options, from part-time, term-time or home working, to job sharing and variable hours. We’ll also support you through the big moments in life, from parental leave to career breaks. We don’t shy away from a good time either – there’s always something going on after work, from casual nights to fancy events, and we’ll give you one free day a year to support a charity or your local community as well as loads of opportunities to help us fundraise for all sorts of amazing causes throughout the year. If it matters to you, it matters to us too.
Learning is all about discovery, and if you have the appetite to develop then we’ll make sure you have all the key skills and knowledge you’ll need to do your job, as well as help you plan for your future development at DLG. We offer all kinds of training, from online and on the job learning, to courses, workshops and the chance to gain professional or vocational qualifications. We want to help you reach your full potential and give you the tools to get there.
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer such excellent benefits designed to suit you as and when you need them.
- A competitive salary. To attract and retain quality talent, so we’ll offer you great rewards and real recognition for your contribution. That’s not all…
- Pension. We believe saving for the future’s important, so you’ll benefit from auto-enrolment and a generous contribution from us (we’ll pay the equivalent of 9% of your base salary into your pension). You can also make additional contributions through our pension plan as it’s been designed to make saving for your retirement as flexible as possible. .
- The right to apply for flexible working. We welcome applications for part-time, reduced hours, variable hours, home working or job sharing for the majority of our roles, so there’s lots of flexibility.
- Private medical insurance. This is standard for managers and optional for everyone else.
- Generous holidays. There’s a minimum of 22 days holiday a year across the business (depending on your role, you could start on even more), and bank holidays on top, as well as the opportunity to buy/sell up to 5 days per year. You’ll even get an extra day, pro-rated for part-time employees, when you reach your 10-year work anniversary and each subsequent 5-year interval thereafter.
- 50% off home, motor and pet insurance. As you’d expect, we have your insurance needs covered, and if you have family living at your home address then they can benefit from sharing your policies.
- Free travel insurance. When it comes to trips away our insurance covers you, your spouse/partner, and any children under 18 who are living with you at your home address, so you can have more adventures with less worry.
- Free Green Flag breakdown cover. Real peace of mind when you need it, as you and your spouse/partner are covered with roadside assistance 24 hours a day, 365 days a year including cover at home and long-distance recovery, plus much, much more.
- Optional insurance cover. You want to look after yourself and your loved ones, so we also offer life insurance, income protection, critical illness insurance and personal accident insurance.
- Discounts, cash back and offers. Your social calendar may need some managing, as we have offers on big high street stores, travel, show tickets, gym membership and lots more
- Flexible casual dress code. It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it?
We’ll let you know if the job you’re interested in offers other optional benefits when you apply.
Our colleagues come from a range of backgrounds which means we benefit from alternative viewpoints, perspectives and ideas. We celebrate and encourage this individuality, and believe it makes us strong and supportive as a team. If you wanted to see this in action then our Diversity Network Alliance (DNA) is a great example as it makes diversity and inclusion an everyday reality. DNA stands for everything and everyone. Which means no matter what your gender, age, ethnicity, beliefs or sexual preference, or if you’re disabled or a carer, it’s there for you. DNA challenges thinking, influences policy and encourages people to work together to create an even more welcoming and diverse organisation.
Where you’ll find us
We have teams in sites across the UK. See which one is closest to you.
