Jump to main content

Cookie Policy

Visitors to our website

When you visit this website, we collect standard internet log information and details of visitor behaviour patterns. This helps us to see things like the number of people who visit different parts of the site. It’s all collected anonymously and we don’t try to find out who’s visiting, just how many. So, we don’t link the data with anything that could personally identify visitors. If we do want to collect the kind of information that might identify visitors, we’ll be up front about it. We’ll make it clear when we collect personal details and will explain what we intend to do with it.

What’s a cookie?

A cookie is a bit of information that a website transfers to your computer's hard disk so that the website can remember your computer. On their own, they can’t be used to identify you. They’re there to make websites work more efficiently. They also ensure that we provide effective security when you use our website.

Most major websites use cookies to help them arrange content to match your interests faster. So, when you go back to a shopping site and it shows you what you looked at last time, a cookie did that. Usually a cookie contains the name of the domain it comes from, its "lifetime" and a value, which is usually a randomly generated unique number.

We use three types of cookies on this website:

Session Cookies: These only stay in the cookie file of your browser, such as Explorer, Chrome or Safari, until you close the browser.

Persistent Cookies: These are stored on your computer until the end of their “lifetime”, or you remove them. They store your personal preferences, such as the language you use, so the site doesn’t need to check each time. They help us to remember things like if we’ve asked you to complete an online survey, so we don’t ask you to do it again every time you visit the site.

Third party cookies: We work with third parties who help us to understand how people use our website, as well as to assess how effective our advertising and promotions are on other websites. To do this, they may place a cookie on your computer. This won’t contain any personal information that anyone else could read and understand.

Cookies used on this website

These are the cookies we use on this website:

Session ID – This maintains your session on the site and allows data to go between different online forms. It only lasts while you’re on the site.

Metafaq – This works with our Frequently Asked Questions. It maintains your session on the site, helps us to understand the questions visitors are asking and ultimately enables us to improve how the site meets your needs. 

Safe browsing - This helps us to confirm with Google that the site is free from suspected phishing and malware pages.

Social Media – If you want to share anything on our site through social media, we need to use the social platform’s cookies. They only exist while you’re on the site.

Analytics & Optimisation – We use these cookies to understand how many people are visiting our site, which pages they’re visiting and whether they’re coming here for the first time, or are returning. They capture anonymous data about your journey through the site so we can analyse trends.

Ad tracking - We use ad tracking cookies to measure the effectiveness of our online marketing campaigns.

Affiliate tracking - Our affiliate network uses cookies to measure the effectiveness of their marketing campaigns.

Web Beacons

Web Beacons, or clear gifs, sit on some of our web pages to help us count the number of users who visit those pages. They only collect limited information such as a cookie number, the time and date of a page view and a description of the page it’s on. We may also carry third party advertiser Web Beacons that track campaign effectiveness and don’t carry any personally identifiable information.

How to refuse cookies

You can change your internet browser settings to disable the use of cookies. This may mean some of the functions on the site won’t work, you might not be able to see all the content and it may run slowly.

How to disable cookies in your browser

There are different ways to disable cookies, depending on which web browser you’re using. We’ve given details for main browsers. If you have any questions or technical issues, please contact your browser provider.

Browser Action Required Process
Internet Explorer 9.0+ To prevent new cookies from being installed - Go to Tools in the menu bar
- Click on Internet Options
- Click on the Privacy tab on top
- Move the slider up to the "Block all Cookies" button
Internet Explorer 9.0+ To delete existing cookies - Go to Tools in the menu bar
- Click on Internet Options
- Click on the General tab which should be under "Browsing History" and click "Delete"
Internet Explorer 8.0+ To prevent new cookies from being installed - Go to Tools in the menu bar
- Click on Internet Options
- Click on the Privacy tab on top
- Click on "Sites"
- A new window should open called "Per Site Privacy Actions"
- Type in the URL of the site in the "Address of website" box and click on Block
Internet Explorer 8.0+ To delete existing cookies - Go to Tools in the menu bar
- Click on 'Internet Options'
- Click on the Privacy tab on top
- Click on "Sites"
- A new window should open called "Per Site Privacy Actions"
- Under the "Managed websites" box should be a list of all the websites you have visited
- To remove all cookies click on the "Remove all" button
Internet Explorer 7.0+ To prevent new cookies from being installed - Go to Tools in the menu bar
- Click on Options
- Click on the Privacy tab on top
- Click on the Advanced button
- Select "Prompt" for both "First party cookies" and "Third Party Cookies"
Internet Explorer 7.0+ To delete existing cookies - Go to Tools in the menu bar
- Click on Options
- Click on the General tab on top
- In the "Browsing History" section, click on "Delete"
- Click on "Delete Cookies"
Firefox 2.0+, 3.0+, 4.0+ To prevent new cookies from being installed Go to Tools in the menu bar
- Click on Options
- Click on the Privacy tab
- Disable the box that says "Accept Cookies From sites"
Firefox 2.0+, 3.0+, 4.0+ To delete existing cookies - Go to Tools in the menu bar
- Click on Options
- Click on the Privacy tab
- Click on "Clear Now"
- Select "Cookies"
- Click on "Clear Private Data Now"
Google Chrome To prevent new cookies from being installed - Click on the spanner icon in the top right of the browser
- Click on "Options"
- Click on "Under the Bonnet" (UK) / "Under the Hood" (US)
- Click on the "Content settings" button in the Privacy section
- Ensure that "Allow local data to be set" is selected
- Select "Block sites from setting any data"
Google Chrome To delete existing cookies - Click on the spanner icon in the top right of the browser
- Click on "Options"
- Click on "Under the Bonnet" (UK) / "Under the Hood" (US)
- Click on the "Content settings" button in the Privacy section
- Click on the "Clear browsing data" button
Safari To prevent new cookies from being installed and delete existing cookies - Go to the Safari menu (icon in top right of browser) and select Preferences
- In the popup window that appears, select the Security icon (a padlock)
- Under "Accept Cookies", select the "Never" button

 

More about cookies

If you’d like to know more about cookies, please go to www.allaboutcookies.org.