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Infrastructure Operations Engineer

Churchill Court, Bromley, BR1 1DP
Full time
The role

What we're looking for:

We have an immediate vacancy for an Infrastructure Operations Engineer whose main focus will be to support and manage the Infrastructure Operational activities with a focus on Network technologies. These are provided by 3rd party system integrators along with DLG management elements. Focus will be on DLG’s branch office WiFi provision, External DNS, Infrastructure change and operations, Network monitoring, Network resilience.

Who you'll be working with:

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market – and our technology team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are evolving the systems, platforms and infrastructure that our people use day-to-day. By providing an effortless experience, we seek to stand out from the competition and do amazing things for our customers.

This is an exciting time to join the technology team at Direct Line Group and we’re looking for curious minds, status-quo challengers and critical thinkers who will bring a fresh perspective to our team.

What you’ll be doing:

Manage and maintain the operational integrity of DLG’s Network estate

  • Key role focusing on day to day operations of the network environment
  • Engage in the operation of the network ensuring the processes and security are fit for purpose, with the right level of resilience, cost effectiveness, and are in line with good industry practice
  • Develop and promote technical expertise and insights aligned to best practice network operations
  • Maintain a high level of network operations expertise including regular reviews of the external market and related emerging technology trends.

Technical oversight of Suppliers’ Operational capability

  • Ensure operational direction is fit for purpose and meets business and operational readiness criteria
  • Identify gaps and areas for improvement considering network operations
  • Support the ongoing maintenance of 3rd Party supplier network connectivity
  • Lead regular operations meetings with suppliers ensuring that operational standards are maintained

Maximise the value of Infrastructure Platforms to DLG

  • Develop trusted working relationships with suppliers to ensure they are proactive in improving operational demands
  • Identify opportunities to reduce total cost of ownership and improve operational performance

Provide operational leadership for key infrastructure components

  • Assisting in maintaining a DLG Infrastructure Service Catalogue
  • Ensure End of Life is managed within DLG’s risk appetite
  • Experience of working for a Medium / large organization is a must
  • Used to working in a governed and compliant structure

Technical Knowledge Requirements

Expert knowledge

  • Cisco routing and switching
  • Fortinet firewall
  • F5 Load balancing
  • Proxy services (both on prem and cloud)
  • VMWare networking
  • Cloud based networking solutions
  • Cisco and other WiFi technologies
  • External DNS management and oversight including Route 53

Working knowledge

  • Project Management
  • Infrastructure connectivity
  • Other infrastructure components including server virtualisation and storage

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business, with autonomy and exposure to industry leaders on huge household brand names. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge.

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate, and we recognise and accept that people work in different ways. We will always adapt so you have the best and most comfortable working environment. We also know that your Life/Work balance may mean that ‘normal’ working hours are not always the right fit for you! But just contact our team, we're always happy to chat through your requirements and see what is doable. If during the recruitment process you require any reasonable adjustments, please just let us know.