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Customer Service Advisor - Leeds

Direct Line House, Leeds, LS1 8HZ
The Wharf, Leeds, LS1 4AZ
Full time
The role

Our salary package starts from £20,710 - £22,628 depending on experience and includes a 9% pension contribution.

You’ll also have an opportunity to earn an additional bonus between £1,200 to £3,600 per annum (dependant on the role and your performance).

What we’re looking for:

Our Customer Advisors are the first point of contact for many of our customer and we have a variety of teams that are here to support them each day. We're looking for people to join our Customer Service, Sales, Roadside Rescue, Retention or our Pet and Travel teams.

As an advisor you will interacting with a wide variety of people every day, so you'll need to be able to adapt your approach, listen and understand our customer needs, as well as capturing information and providing a phenomenal level of service.

What you’ll be doing:

Our Customer Advisor roles are very similar. You’ll be taking care of customer queries, supporting with insurance renewals and talking through the benefits of additional insurance products and services. Whether that it across our Direct Line, Churchill, Green Flag or Privilege brands you'll work with some great people and make a difference to our customers.

Roadside Rescue teams for Green Flag (opening hours 7am – 9pm with shift allowance) assist our customers at the roadside if they have broken down or have damaged their vehicle. They may even be dealing with customer queries as well as talking through the benefits of our Green Flag product. Working in Rescue is not a 9am-5pm, Monday-to-Friday job and, as a result, we offer a wide choice of different shift options, which attract various shift allowances.

This role will give you more than a sales and service experience as it you will also be looking after customers roadside rescue claims. In this role you’ll be at the heart of our business and you’ll need be enthusiastic, upbeat and committed to delivering the best service.

These roles are phone based, the days will be busy, but they’ll fly by! You’ll need to be upbeat and adapt to change well. There will be plenty of opportunity to develop your skills, take on additional learning to build an amazing career here.

You don’t need to have previous experience for these roles, but if you do we’ll review your experience and pay dependant on this.

What hours will you be working?

We are here when are customers need us and this can be at different times of the day over Monday to Sunday. These roles do work on a full-time shift basis, that we can talk you through in more detail.

37.5 hour working week

Shifts between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00

Our Roadside Rescue teams are open 24/7 and shifts can often be between 7am and 9pm Monday to Sunday. We do pay an addition shift allowance between £950 - £2700 for supporting customers in late hours

Shift and training information will be discussed at interview and offer stage

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge. We also have team lunches, wellness walks and team nights out.

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub (https://directlinegroupcareers.career-inspiration.com/app/home/) to find out why Direct Line Group is a special place to work.

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.