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Claims Handler - Birmingham

Direct Line House, B3 2NU
Full time

We’re proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019. 

Salary £20,710 - £23,356 (Includes 9% pension contribution) dependent on experience plus benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays or time off in lieu) and free travel & breakdown insurance.

You will learn from our extensive range of training and benefit from our brand new systems but most of all you will put your experience to good use, helping resolve issues that mean a great deal to our customers.

What being a Damage Fulfilment or Credit Hire adviser involves

When an important part of a customer's life has been compromised, it’s you they’ll speak to. It’s you who’ll handle their insurance claim, helping them get back on the road and get liability agreed where others are involved.  Making settlement decisions and working to resolve claims effectively, keeping customers informed all the way. 

The purpose of the Credit Hire Handler role is to proactively manage credit hire claims, adhering to regulatory timescales and guidelines to achieve the optimum claim settlement and maximise cost control

Purpose of Role

You will be responsible for the validation, investigation, negotiation and fulfilment of first and third party damage claims, and any other associated losses.  You will proactively resolve outstanding investigations, in order to choose the most appropriate settlement route, optimising revenue generation and/or cost control opportunities.  The role will have end to end ownership and accountability at a claimant level.

Skills and qualities you’ll need

  • Helpfulness and a passion for customer service
  • Clear and articulate communication skills
  • Ability to work under pressure
  • Empathy and understanding
  • Forward thinking and proactive working style
  • Logical and organised
  • Ability to work as part of a team

Salary and Hours

£19,620 - £23,356 (Includes 9% pension contribution) dependent on experience

Full time 37.5 hours

Shift patterns fall between Monday to Friday – 8am-6pm with some start dates working a 1 in 5 Saturday shift 9am-5pm (day off given in the week if a Saturday is worked).

Shift and training information will be discussed at interview and offer stage.

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.