Jump to main content
Back to results

Counter Fraud Motor Claims Consultant

Churchill Court, BR1 1DP
Full time

We have fantastic opportunity at Direct Line Group to join our Counter Fraud Team in Bromley. If you have previous experience working in counter fraud or bodily injury, ideally within an insurance environment, then why not apply today and a member of the recruitment team will get in touch to tell you more.

Salary is between £20,500 - £24,000 dependent on experience and an additional 9% pension contribution made by DLG.

Purpose of Role

The main purpose of the role is to ensure that you deliver on the key objectives of preventing and detecting fraud in a way that complies with relevant legislative and regulatory requirements. You will do this through effective management of claims referred to you. You will also identify waste in our processes and work on process improvement.

Key Accountabilities

  • Ensure your contribution to the fraud savings objectives for the year is maximised
  • Be aware of the changing legal and regulatory environment and help identify changes in processes and systems to increase fraud detection
  • Comply with all risk management activity and follow agreed process
  • Use your knowledge and experience to remove waste
  • Maintain & improve your skills to improve delivery of your accountabilities and objectives. Seek training and development where required
  • Identify potential cases which will support media engagement
  • Create and maintain effective relationships with internal and external stakeholders to support the delivery of the wider business objectives

 Skills and Qualities you'll need:

  • Previous Motor Claims handling experience including: Initiation and investigation, negotiation, settlement and assessment
  • Experience of Bodily Injury and/or Counter Fraud is not essential however is desirable
  • Excellent customer service and stakeholder management skills
  • High level of accuracy and attention to detail
  • Ability to problem solve and work methodically

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

Hours: 35 hours per week (Mon-Friday 9am-5pm).

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.