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Service Asset & Configuration Management Lead

Churchill Court, BR1 1DP
Full time

The way people live their lives is changing and technology is making things more accessible, modern and intuitive. Whether it’s supporting digital customer journeys, AI and robotics or the Internet of Things, the future is here and the potential is huge.

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market – and our Technology Services team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are delivering a set of innovative  plans to transform our technology for the future, evolving the systems, platforms and infrastructure that our people use day-to-day. Think agile, think robust, and most of all, think simple. By providing an effortless experience, we aim to stand out from the competition and do amazing things for our customers.

This is an exciting time to join the Technology Services team at Direct Line Group and we’re looking for curious minds, and critical thinkers who will bring a fresh perspective to our team.

Service Asset & Configuration Management Lead  (SACM)

This is a fantastic opportunity for a Service Asset & Configuration Management Lead to join Direct Line Group, a market leading insurer based in Bromley.  We’re just 15 mins from Victoria!

This role will be responsible for the management, execution and continuous improvement of Service Asset & Configuration Management processes and procedures within the DLG Group and across the integrated supply chain. You will be responsible for the ongoing development and maturity of our Service Asset and Configuration Management capability to better serve our internal teams, businesses and minimise risk (impacts) to our customers.

Working within a small team in our Live Service function, the role holder will join DLG at an exciting junction for the group, as we deliver against our future transformation strategy for the group, and look to maximise the value from our Service Asset & Configuration Management capability.

Some key focuses will be;

  • Provide leadership for the definition and management of the ongoing vision, strategy, roadmap and operational plan to support a sustainable Service Asset & Configuration Management capability
  • Manage the overall design, development, future integration and execution of the Configuration & Asset management processes internally across the group and across the integrated supply chain to drive business value and limit risk impacts/issues
  • Be responsible for driving the internal service performance (and governance thereof) to the Configuration & Asset management processes both internally and externally
  • Be a driver vocating the benefits and value from Service Asset & Configuration Management capability to drive further integration, improvement or investment.
  • Be responsible for integrating and communicating with technology transformational programmes and change projects to ensure future Service Asset & Configuration Managements requirements are met

Essential Skills

  • Leader or People Manager of teams, who can liaise at all levels of the organisation
  • Ability to Implementation and/or maturity of a Configuration/Asset Management capability within an organisation
  • Demonstrable ServiceNow experience (preferably inc ServiceNow’s Discovery/Mapping capabilities)
  • Service Management / Delivery experience

Desirable Skills

  • Able to assess and evaluate risk
  • Cost / Business Management experience

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way.

Join us and help us transform the industry we lead.

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub (https://directlinegroupcareers.career-inspiration.com/app/home/) to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.