At DLG Legal Services our mission is to make Law easier and more accessible for everyone.
As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege.
A fantastic opportunity has become available within DLG Legal Services, as an RTA Claims Handler. The role will be based at our Leeds, Headrow office, on a full time, permanent basis.
You will be handling a caseload of Fast Track Claimant RTA cases from inception to conclusion.
Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.
You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
We will expect you to demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values.
You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.
Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.
Salary: Depending on experience £18000-£27000 per annum
Hours: 35 hours, Monday - Friday
Career benefits and rewards
Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:
Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
Life at Direct Line Group
We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.