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Solution Architect

Churchill Court, BR1 1DP
Direct Line House, LS1 8HZ
The Wharf, LS1 4AZ
Full time

The way people live their lives is changing and technology is making things more accessible, modern and intuitive. Whether it’s supporting digital customer journeys, AI and robotics or the Internet of Things, the future is here and the potential is huge.

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market – and our Technology Services team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are delivering a set of ambitious plans to transform our technology for the future, evolving the systems, platforms and infrastructure that our people use day-to-day. Think agile, think robust, and most of all, think simple. By providing an effortless experience, we aim to stand out from the competition and do amazing things for our customers.

This is an exciting time to join the Technology Services team at Direct Line Group and we’re looking for curious minds, status-quo challengers and critical thinkers who will bring a fresh perspective to our team.

No insurance experience? No problem. Our strategy calls for a range of knowledge whether you've worked in small or large companies, agile or cross-functional teams, from supply partners or business teams - to deliver all aspects of the project lifecycle.

If you've adopted and championed new ways of working have a deep desire to succeed and are self-motivated with urgency to get things done, you're certain to become part of our business-critical expertise within an energetic team in one of our Bromley based functions.

Solution Architect

This is a fantastic opportunity for a Solution Architect to join Direct Line Group, a market leading insurer based in Bromley.  We’re just 15 mins from Victoria!

Solution Architecture is a team of circa 30 Architects and Designers responsible for driving the design of stable, innovative and sustainable technology solutions that deliver value for the business and our customers. The team is part of the wider Chief Technology Office which is also home to our Enterprise Architecture team who we work closely with in ensuring alignment of our designs to our technology strategies, policies, principles and standards.

The team is at the focal point for all significant technology design within Direct Line Group collaborating with colleagues in Enterprise Architecture, Security Architecture, Application Development & Maintenance, Live Services, Digital and of course the wider business.

Some key focuses will be

  • Lead / facilitate investigations and decision making to ensure that the views and concerns of stakeholders are considered, captured, verified and validated.
  • Identify and obtain agreement on the requirements / features and ensures appropriate prioritisation is applied to meet business objectives.
  • Undertake analysis of technology solution options and associated costs and risks. Conduct gap analysis, and proof of concepts for new solutions, as appropriate.
  • Identify issues and risks and lead their resolution as required.
  • Clearly communicate solution designs, key design decisions and approaches to interested parties, stakeholders, project bodies and relevant governance / assurance forums.
  • Develop solution recommendations. Apply knowledge of technology options and survey external market landscape for solution insights, direction, and vendors, as required.
  • Determine and create a solution architecture and design to effectively meet requirements and costs while maintaining the integrity of the technology strategy and enterprise architecture roadmap and standards.
  • Ensure design efforts are aligned with and driven to deliver business; value, strategy and goals, within cost constraints.   – OTOBIS (On Time, On Budget, In Strategy).
  • Provide input into project and resource plans and support business case production.
  • Oversee solution development, and act as the bridge between the business, projects and application development and maintenance functions. Ensure the solutions developed and deployed are fit for purpose and fit for use, meet the business requirements and adhere to quality standards.

Essential Skills

  • Telephony integration experience
  • Process improvement design experience and claims / guide-wire technology experience.
  • Experience with Cloud/ AWS/ Azure


Bromley or Leeds

This position may be suited for someone who has worked within the following roles: Enterprise Architect, Architect, Solution Designer

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way.

Join us and help us transform the industry we lead.

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub (https://directlinegroupcareers.career-inspiration.com/app/home/) to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.