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Claims Handler - Leeds

Direct Line House, LS1 8HZ
Full time

I used to see this as a job

Now it’s a real experience

Always engaging

We’re proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019. 

Salary £20,710 - £23,356 dependant on your experience (Includes 9% pension contribution), plus additional benefits

What is the role all about?

In Leeds we’re looking for people like you to join DLG across our Claims teams.

Customers will be contacting you at a distressing time, so we'd love you to be able adapt your approach, be empathetic, supportive and really listen to our customers’ needs in a situation.

It goes without saying you'll have to be a phenomenal multitasker here, but don't worry if you don’t have experience we are here to develop you in your role and this starts with our training programme.

What could you be being doing every single day?

We pride ourselves on providing a great claims experience at a difficult time for our customer. Whether our customer needs support with their home or motor claim you’ll be will be responsible for handling it to the final outcome.

You’ll need to

  • Keep our customers at the heart of what you do
  • Be proactive in your approach
  • Take ownership

You may need to 

  • Resolve outstanding investigations
  • Negotiate a fair outcome

Do you have previous claims experience? Put your knowledge and skills to use in our Damage Management or Home Resolutions roles and you could be earning up to £23,356

If you want to build some experience, then why not consider any of the below teams.

Home and Motor Claims (opening hours 8am -8pm), teams assist our customer through the initial registration of their claim. It is not always easy, as customers can often be upset or in stressful situations. So, you’ll need to take the time to talk through the claim whilst gathering accurate information and ensuring you are being empathetic and understanding to the customer’s situation. The role has real variety as it works closely with the customer and third-party suppliers daily.

Damage Management and Home Resolutions (opening hours 8am – 6pm), even with no experience you can join these teams and support our customers after the initial claim has been registered. This role is all about communicating regularly with the customer, ensuring they know what is happening. You’ll take ownership and be dedicated to investigating and resolving a claim to its final outcome.

No matter what experience you have, we’ll have the role for you!

What hours will you be working?

Full time 37.5 hours

We're here for our customers when they need us the most, the hours you work can fall between Monday to Friday – 8am-8pm with some roles working Saturday shift 9am-5pm and Sunday.

Shift and training information will be discussed at interview and offer stage.

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate, and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.