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Workshop Controller - Bodyshop Stockton

Teesway Park, TS18 2RS
Full time

Direct Line Group has an excellent opportunity to join one of our accident repair centres that offer access to an unusual amount of training which is just one of the reasons why so many people choose to progress their career with us.

So, as well as a dedication to developing your skills, you’ll benefit from a wide range of rewards that include a great company pension, discounts on insurance products and financial performance awards.

Job Description

Deliver the best class motor repair service to DLG customer, providing strong leadership to the department of technicians in order to deliver site performance, financial, operational and customer targets. Empower the team so that they are a high performing, engaged and fully accountable team that delivers excellence in health and safety and the delivery of all business targets. Implement standard methodology for your department to ensure the business is protected and operational process and procedure is standardised.

To manage a team of workshop floor technicians and follow vehicle through repairs start to the Q.C of vehicle maintaining high quality and adhering to health and safety at all times and the company's procedures.

Job Purpose

You will manage and coordinate the workflow of repairs within DLG Auto Services, ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction. The effective management of the productive and support departments, and providing the delivery of high standard of engagement, motivation and employee relations.

This will include

  • The management and co-ordination of productive and support staff to ensure effective repairs to meet the volume, sales, cost and customer/quality targets.
  • Ensuring all Blueprint/Procedural/BS10125 regulations are adhered
  • Accountability for meeting and improving on customer satisfaction targets
  • Achieve and maintain and embed all “best practice” and “lean activities” as instructed by business strategy.
  • Achieving budget sales and cost targets weekly, monthly and annually
  • Ensuring all health and safety policy and procedures are followed with all staff utilising safe working practises and monitor the correct use and storage of PPE.
  • Achieving plan departmental and site productivity by effective holiday planning, workshop loading, scheduling, motivation and performance management of the productive staff.
  • Apply Standard Operating Procedure in accordance with policy standards
  • Ensuring regular 1 to 1’s and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.

You would have previous experience in a similar role with the following skills/knowledge

  • Experience of high volume accident repair management and scheduling
  • Deep understanding and experience of BS10125 regulations
  • Knowledge and experience of Thatcham repair methods