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Workshop Controller - Bodyshop Stockton

Teesway Park, TS18 2RS
Permanent
Full time
Ref:R-5906

Job Description

Deliver a best class motor repair service to DLG customer, providing strong leadership to the department of technicians in order to deliver site performance ,financial, operational and customer targets. Empower the team so that they are a high performing, engaged and fully accountable team that delivers excellence in health and safety and the delivery of all business targets. Implement best practice for your department to ensure the business is protected and operational process and procedure is standardised.

To manage a team of workshop floor technicians and follow vehicle through repairs start to the Q,C of vehicle  maintaining high quality and adhering to health and safety at all times and the company's  procedures.

Job Purpose

You will manage and coordinate the workflow of repairs within DLG Auto Services, ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction. The effective management of the productive and support departments, and providing the delivery of high standard of engagement, motivation and employee relations.

This will include

  • The management and co-ordination of productive and support staff to ensure effective workflow of repairs to meet the volume, sales, cost and customer/quality targets.
  • Ensuring all Blueprint/Procedural/BS10125 regulations are adhered to at all times.
  • Accountability for meeting and improving on customer satisfaction targets . 
  • Achieve and maintain and embed all “best practice” and “lean activities” as dictated by business strategy.
  • Achieving budget sales and cost targets weekly, monthly and annually
  • Ensuring all health and safety policy and procedures are followed at all times with all staff utilising safe working practises and monitor the correct use and storage of PPE.
  • Achieving plan departmental and site productivity by effective holiday planning, workshop loading, scheduling, motivation and performance management of the productive staff.
  • Apply Standard Operating Procedure in accordance with policy standards
  • Ensuring regular 1 to 1’s and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.

You would have previous experience in a similar role with the following skills/knowledge

  • Experience of high volume accident repair management and scheduling
  • Thorough understanding and experience of BS10125 regulations
  • Knowledge and experience of Thatcham repair methods

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.


Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.