Do you have experience of dealing with home / property claims?
Do you have a passion for delivering great customer service?
We are looking for customer focused, property claims handlers to join our Commercial Claims team in Manchester on a full time, permanent basis.
Excellent claims handling is key to our success. Working in a dedicated team of 8 Claims Handlers, you will play a key part of ensuring that our commercial customers have an efficient and fair experience and really deliver on our promise.
With responsibility for the validation, investigation, negotiation and fulfilment of Commercial Property Claims you will handle the full life-cycle of the claims process within a defined handling authority from ‘cradle to grave’. You will actively resolve outstanding investigations in order to choose the optimum settlement route, optimising revenue generation and/or cost control opportunities and have end-to-end ownership and accountability for a claim.
Day to day responsibilities:
We would love to hear from you if you have the following skills/qualities:
Hours: 35 hours per week – Monday-Friday 9am-5pm
Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.
Career benefits and rewards
Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:
Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
Life at Direct Line Group
We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.