As part of its commitment to extend the provision of legal services it offers to its customers, Direct Line Group launched the law firm, DLG Legal Services.
We are looking for a Client Liaison Injury Advisor to join this business area at our Croydon office on a permanent basis.
What being a Client Liaison Injury Advisor involves
This role has a set of responsibilities. You will act as the first point of contact for all customer related queries, establish the claimant’s needs and run through a questionnaire with them in order for them to make a personal injury claim, acquiring passenger details for additional conversions. Receive and manage calls from claimants, work sources and 3rd parties in a professional manner. Making sure DPA protocol is followed and calls are put through to relevant business areas. Ensure that all dealings and interactions reflect the professional and customer focused nature of our business. To liaise with claimants, ensuring all relevant service providers have been instructed. Making outbound calls advising Client what the next steps of the claim are and aiding the File Handler in data retrieval and updating files accordingly. Advising the client on what is required to claim back uninsured losses and chasing documentary evidence from client.
Key Responsibilities and Duties
Qualities you’ll need
Hours of work:
35 hours per week, on Monday-Friday between 9am-7pm, with rota basis work on Saturdays
Career benefits and rewards
Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:
Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
Life at Direct Line Group
We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.