At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.
Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.
Purpose of Role
As a technical claims handler you will be dealing with Disaster, Recovery & Restoration (DR&R) losses. You will review digital evidence live from the Insured's home, with an on site technician. You will agree immediate actions to be made on site, taking steps to mitigate the damage and to minimise, as much as possible, the disturbance caused to our policy holder.
You will authorise works, design and agree a drying scope with the contractor. You will then produce a building scope with the on site technician acting as 'your eyes and ears' to enable you to compile fulfilment options on all aspects of the claim, discussing this with the Insured.
As the file owner, you will be responsible for pro active management of the claim, providing excellent customer service whilst maintaining control of the indemnity cost and speed of settlement for your own portfolio, processing all activities required in a timely manner.
Support Home Claims, involving a subrogated recovery element, by carrying out investigations and providing information relevant to possible recovery opportunities
Identify, own and manage the risks involved in running our business appropriate to the role in line with the Direct Line Group risk framework
Skills & Experience Required
Career benefits and rewards
Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:
Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
Life at Direct Line Group
We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.