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Rescue Network Controller

Churchill Court, BR1 1DP
The Core, BS1 6JX
UKAARC Peterborough, PE2 6XU
Permanent
Full time
Ref:R-6354

A fantastic opportunity has arisen for 3 Rescue Network Controllers on a permanent, full-time basis which can be based in either of our Bristol, Bromley or Peterborough offices. This role is part field based/ office based as the role involves travelling to visit our suppliers, there is also availability to work from home.

The purpose of this role is to achieve strong relationship management with Green Flag Network and specialist suppliers to drive sustainability of the model. Managing supplier performance, driving financial benefits, customer satisfaction and supplier compliance. Resolve all actions resulting from Audit of Green Flag Network with agreed timeframes, including the implementation and management of the appropriate action plans as required.

Key Accountabilities

  • Managing Customer Expectation

    • Achieve/Exceed key customer metrics, ensuring that the customer experience is at the heart of everything we do, treating customers fairly at all times.
    • Use appropriate judgement to deliver excellent performance through your supplier relationships in line with the Direct Line Group values and strategy.
    • Ensure the best use of supplier resources to meet customer demands and achieve business SLA’s.

    Management of Claims Cost

    • Manage spend in line with contractual agreements.
    • Manage claims leakage    

    Adherence to Direct Line Group Risk Framework

    • Managing adherence to supplier contractual agreements.
    • Ensuring all regulatory reviews and actions are completed within SLA.
    • Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts. Ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.

    People

    • Developing the full potential of our network through engagement, coaching and feedback.
    • Develop self to maximise your full potential in the role.

  • Key Skills & Experience

    • Strong analytical Skills - the ability to work with and integrate performance metrics for underlying trends and issues
    • IT - Pulse experience would be ideal but can be trained
    • Experience - previous understanding of Route Cause analysis - particularly problem solving through data analysis

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.


Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.