A fantastic opportunity has arisen for 3 Rescue Network Controllers on a permanent, full-time basis which can be based in either of our Bristol, Bromley or Peterborough offices. This role is part field based/ office based as the role involves travelling to visit our suppliers, there is also availability to work from home.
The purpose of this role is to achieve strong relationship management with Green Flag Network and specialist suppliers to drive sustainability of the model. Managing supplier performance, driving financial benefits, customer satisfaction and supplier compliance. Resolve all actions resulting from Audit of Green Flag Network with agreed timeframes, including the implementation and management of the appropriate action plans as required.
Managing Customer Expectation
Management of Claims Cost
Adherence to Direct Line Group Risk Framework
Key Skills & Experience
Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.
Career benefits and rewards
Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:
Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
Life at Direct Line Group
We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.