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RTA Claims Handler

Direct Line House, LS1 8HZ
Fixed Term Contract (Fixed Term)
Full time

At DLG Legal Services our mission is to make Law easier and more accessible for everyone.

As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege.

A fantastic opportunity has become available within DLG Legal Services, as an RTA Claims Handler. The role will be based at our Leeds, Headrow office, on a full time, permanent basis.

The Role:

You will be handling a caseload of Fast Track Claimant RTA cases from inception to conclusion.

Key Accountabilities:

Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.

You will work to achieve personal and department wide targets whilst adhering to our service level agreements.

We will expect you to demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values.

You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.

Skills and Experience:

  • Do you have Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment.
  • Can you prove your working knowledge of the MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims?
  • Are you able to engage effectively with clients?
  • Are you happy to work towards targets?
  • Do you work well under pressure with attention to detail?

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

Salary: Depending on experience £18000-£27000 per annum

Hours: 35 hours, Monday - Friday

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.