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Quality Auditor

Endeavour House, PE7 8GX
Permanent
Full time
Ref:R-6547

Direct Line Group is an ambitious company employing thousands of people throughout the UK. We’re proud to be one of Britain's leading general insurers, offering millions of customers decades of experience and knowledge. In the history of modern insurance, there has never been a bigger time for change than now and we work hard to make sure our well known brands –Direct Line, Churchill, Privilege, NIG and Green Flag are making insurance easier and better value for our customers. We know we can’t do this without our brilliant people who we reward for ideas and thinking as well as results because that’s how we can achieve amazing things – for our customers and for each other. Come work for the 3rd Best Big Companies to Work for in 2019.

Purpose of Role

Undertake UKI Commercial Motor Insurance Database (MID), Continuous Insurance Enforcement (CIE) and Employers Liability Trading office (ELTO) activities to ensure compliance against Motor Insurance Bureau (MIB) and Financial Conduct Authority targets and requirements.

To undertake operational audits across Commercial to ensure the relevant compliance and procedural processes are being adhered to.

Key Accountabilities

  • Monitor and report on quality standards and adherence to compliance and procedural requirements for Commercial, providing recommendations for improvement and ensuring actions are in place to address any issues identified
  • Action policyholder enquiries regarding new/ reset passwords to enable them to access and up-date their policy on the Motor Insurance Database. Identify and resolve issues being experienced by the broker/ customer on their policies and call out where necessary
  • Monitor UKI Commercial MID, CIE and ELTO performance against MIB targets and FCA requirements. Where there is a decline in performance liaise with the business to understand the underlying reasons and track through to resolution
  • Action ELTO Tracing enquiries on a monthly/ weekly basis for Commercial in line with FCA requirements
  • Action IS2000 MID and ELTO submission and reject clearance to ensure Service Level Agreement’s are met. Where there are trends/ increases in rejects determine root cause and progress corrective action with appropriate business areas.
  • Develop, maintain and manage relationships with key partners, in order to successfully communicate adherence to agreed quality procedures and processes and compliance with internal and regulatory bodies.
  • Identify, own and handle the risks involved in running our business appropriate to my role, alongside the Direct Line Group risk framework

Key Competencies:

  • You will have practical application of audit processes and practices
  • You previously will have reviewed data to identify themes and trends
  • You produce accurate and effective reporting

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.


Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.