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Site Support Consultant

Direct Line House, LS1 8HZ
Full time

With a mission to make insurance easier and better value for our customers, we adopt change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every single day and accept fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Direct Line Group is a leading motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. It’s hard not to be motivated by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

That is why we are recruiting for someone to join our Bodily Injuries (BI) Site Support where you will help. If this sounds like you want to take the next step in changing and shaping a department then take a look below.

The Role:

You will bring value within BI claims by providing assistance too; Site Support Team Leader, BI Team Leaders and BI Managers. You will build positive relationships with the BI team to understand their requirements and support operational and people plans.

What does it mean to be in the Site Support Team:

Within the Site Support you be leading and supporting in a variety of different areas which overall helps to build new value within BI claims.

Employee/Manager Support:

  • Attend and document appropriate minutes as appropriate
  • Provide assistance to site support team to unlock the full potential of our people through engagement.
  • Co-ordinate technological and facility resource within the BI Department, ensuring Workstations are in full working capacity and any issues logged with IT and/or Property
  • Review and manage the Site Support mailbox, check validity of requests and queries referring to GGS10 and/or SS TL where appropriate
  • Design local weekly rolling presentation to ensure all are aware of ongoing initiatives and communications.

MI and Reporting:

  • Extract MI, as requested to assist BI Team Leaders and BI Managers in finding opportunities to promote efficient claims handling and operational management

Resource and Planning:

  • Direct, allocate and co-ordinate the daily allocation sheet to ensure CSU allocation team are aware of site availability.
  • Assist in the management of resources within the department, for example authorising and tracking holiday leave, in line with business process and procedures.
  • Support CSU during peak times.

We would love to hear from you if you have the following skills & qualities:

  • You will demonstrate a high attention to detail and the ability to capture accurate and relevant information
  • You exhibit excellent interpersonal skills both verbal and written
  • You will have good organisation skills
  • Ability to work to deadlines and agreed SLA's

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.