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Admin Support Assistant

Churchill Court, BR1 1DP
Full time

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.


Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

Due to a recent internal promotion we now have an opportunity of an Admin Support Assistant to join our Bodily Injury Claims department here at Bromley. This is an excellent entry level opportunity for an Administrator to join our team on a full time, permanent basis.

Purpose of Role

As an Admin Assistant you will act as a support function to the Bodily Injury Department in relation to the uploading claims from the claims industry portal in line with the MOJ requirements and business rules. You will also be responsible for carrying out various tasks that relate to the allocation of claims to handlers across the business.

What being an Admin Support Assistant within our Bodily Injury Department involves:

  • Achieve daily allocation target on queues in line with their colleagues & expectations
  • To Improve the customer experience by managing quality of work - Achieve acceptable standard of minor/significant errors on reviews, No more than 1% error rate on development log
  • Be receptive to change, training and develop self in order to maximise personal growth
  • Deliver a best in class work allocation process that manages volume control and adherence to allocation rules.
  • Be able to demonstrate effective communication verbally and written
  • Support the business and carry out ad-hoc duties that relate to Bodily injury claims as required
  • To Be complaint with Workday & I-Learning Procedures
  • Participating in Group Huddles and Meetings
  • To possess and keep updated a sound working knowledge of MOJ Portal, and claims handling and Best Practice processes
  • Take ownership of claims, rejections and documentation

Skills & Qualities you'll need:

  • Good IT Skills, especially Excel & Outlook
  • Good time management 
  • General administration skills
  • Strong and effective communications skills, both verbal and written
  • Ability to work together with a view to building strong relationships with staff and customers

The successful candidates will be customer focused and will role model through positive behaviours, demonstrating our DLG values. You will be a strong team player and able to work collaboratively as well as being a proactive self starter.

Hours: This is a full time role, 35 hours per work (Monday-Friday 8am-4pm)

Closing Date: 26th April 2019

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.