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Claims Adviser

14-18 Cadogan Street, Glasgow, G2 6QN
Full time
The role

Glasgow Claims Adviser

I used to just have a job

Now I’m learning everyday

Always Developing

We’re proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019.

Salary £20,710 - £23,356 dependant on your experience (Includes 9% pension contribution), plus additional benefits

What we’re looking for:

In Glasgow we’re looking for people like you to join DLG across our Claims teams

Customers will be contacting you at a distressing time, so we'd love you to be able adapt your approach, be empathetic, supportive and really listen to our customers’ needs in a situation.

It goes without saying you'll have to be a phenomenal multi tasker here, but don't worry if you don’t have experience we are here to develop you in your role and this starts with our training programme.

Our Glasgow teams support our Motor, Home and Travel insurance products as well as Roadside Rescue and Damage Management teams

What you’ll be doing:

We pride ourselves on providing a great claims experience at a difficult time for our customers. Whether our customer needs support with their home, motor or travel claims, you’ll be responsible for handling a claim to the final outcome.

No matter what experience you have, we’ll have the role for you!

Available roles are:

  • Roadside Rescue teams for Green Flag (opening hours 7am – 10pm with shift allowance) assist our customers at the roadside if they have broken down or have damaged their vehicle. They may even be dealing with customer queries as well as talking through the benefits of our Green Flag product. Working in Rescue is not a 9am-5pm, Monday-to-Friday job and, as a result, we do pay additional shift allowances for consultants that are required to work unsociable hours in order to service our customers.

This role will give you more than a sales and service experience as it you will also be looking after customers roadside rescue claims. In this role you’ll be at the heart of our business and you’ll need be enthusiastic, upbeat and committed to delivering the best service.

You’ll need to…

  • Keep our customers at the heart of what you do
  • Be proactive in your approach
  • Take ownership
  • Be empathetic and understanding
  • Adapt your approach to our customers’ needs

You may need to… 

  • Resolve outstanding investigations
  • Negotiate a fair outcome
  • Take ownership

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge. We also have team lunches, wellness walks and team nights out.

COVID-19 update:

We’re actively looking for people to join our teams and we’re committed in protecting your health and wellbeing during every step of our recruitment process.

If you’re successful in securing a role with us you’ll find we’ll be doing things a little bit differently and it may mean you’ll initially join our team by working from home.

During this time, we’ll work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!