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Vehicle Damage Assessor - Stechford

Stechford Retail Park, Birmingham, B33 9AL
Full time
The role

We are recruiting into our new Hub & Spoke team into our Birmingham (Stetchford) site to support our new ways of working projects.

The team will need to be open-minded, adaptable and enthusiastic to change and have the agility and vision of DLG’s strategic pillars to lead & disrupt the market.

The successful candidate will be required to work as part of a team to test new technology and adopt new practices in support of driving our business forward to becoming Britain’s Best Insurer.

What you'll be doing:

You will carry out the assessment of all vehicles, to check for accident damage and produce accurate Audatex estimates to our own high standards at the Direct Line Group Auto Services

  • Working within site guidelines to ensure effective workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase procedures
  • Constantly reviewing repair standard methodologies to ensure ARC repairs are cost- effective
  • Liaison with the policyholder and DLG engineering function where vehicles are borderline repairable or beyond efficient repair
  • The constant delivery of service SLA’s, ensuring customers are contacted regarding repairs and non related damage.
  • Where applicable agree amended repair hours with the workshop leadership teams and technicians
  • Accountable for Health and Safety regulations, company health and safety policies and procedures appropriate to role
  • Achieve and maintain and embed all “best practice” and “lean activities” as decided by business strategy.
  • You would have previous experience in a similar role with the following skills/knowledge

What we’re looking for:

  • Knowledge of Thatcham repair methods, Audatex repair times
  • Ability to prioritise workloads to ensure you achieve targets

What we’ll give you:

We have a strong focus on developing you and your skills-set and work hard to give you the tools to do so. In addition, to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits.