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Loss Adjuster

Churchill Court, Bromley, BR1 1DP
Full time
The role

We have an exciting opportunities to join our Digital team as an experienced Lost Adjusters on a full time permanent basis covering all South, East and West London regions or Hampshire, Wiltshire and Berkshire regions

COVID-19 Update: 
We’re actively looking for people to join our teams and we’re committed in protecting your health and wellbeing during every step of our recruitment process. If you’re successful in securing a role with us you’ll find we’ll be doing things a little bit differently! This may mean you’ll initially join our team working from home. During this time we’ll work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team! 

What we are looking for:
The successful candidates will have previous experience as a Company Claims Inspector or/and Loss Adjuster who is ideally located either inside M25 to be able to cover all South, East and West London regions, or lives within an easy access to the M3 and M4 motorway corridors to be able to cover the Hampshire, Wiltshire and Berkshire regions and hold valid driving licence

Have you ever visited a customer home or a small medium SME business, negotiating and settling claims on site? You must have extensive knowledge and experience in Loss Adjusting, Home, SME & Commercial policies, interpretation, buildings and contents quantum, negotiation skills, creation of repair propositions using current construction methodology, fraud identification, Insurance Principles & Practice

We want someone with excellent communication skills who can deliver a high-quality service to our customers and brokers and build strong relationships. Some of the skills we are looking for are:

-  Previous experience in home/commercial claims is essential 

-  Previous loss adjusting experience 

-  Ability to utilise digital evidence to facilitate claim settlements

-  Strong negotiation and communication skills 

-  Ability to work with limited direct supervision and actively handle own case load

-  Ability to understand problems and find solutions.

-  Personal drive for continuous improvement

-  Knowledge of insurance principles, practices, building construction and repair methods is desirable

What you will be doing:
The Field Insurance Advisor will be handling Home, SME & Commercial claims by reviewing digital evidence from an online portal:

-  Carrying out field customer visits where additional support is required, including vulnerable customers and other ad-hoc visits

-  Complete desk and field-based supplier audits to ensure quality of workmanship and accurate invoicing is adhered too

-  Resource DLG Surge Support Vehicle (CHARLIE) and support PR opportunities identified by Press Office in connection with Surge Events and DLG response where insured properties have been impacted

-  Deliver high levels of Customer service resulting in class leading Net Promotor Scores

What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits. Reward package includes up to 10% annual bonus and a car allowance

Working hours: 35 hours a week, Monday - Friday