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Legal Expenses Claims Handler

The Core, Bristol, BS1 6JX
Full time
The role

An amazing opportunity has arisen to join our Legal Expenses team as a Non- Bodily Injury Legal Expenses Claims Handler on a full time permanent basis based in Bristol 

We’re actively looking for people to join our teams and we’re committed in protecting your health and wellbeing during every step of our recruitment process. If you’re successful in securing a role with us you’ll find we’ll be doing things a little bit differently! This may mean you’ll initially join our team working from home. During this time we’ll work with you to make sure you have the tools and equipment you need and that you feel part of our amazing DLG team!

What we're looking for:

Your critical thinking and interpretation of information when assessing and validating claims will achieve the right outcomes for our customers and our business.

You’ll be asking questions of legal representatives; and making the right decisions on policy cover and costs that DLG will be liable to pay.

We value contributions and input from our people, allowing DLG to be one of Britain's leading general Insurers, offering millions of customer’s decades of experience and knowledge

Skills and Qualities you will need:

  • Law degree, CILEX or similar qualification


  • 1 year claims handling experience

What you'll be doing:

  • Your role will be one of complexity and legal technicality. You’ll be dealing with Civil Litigation claims - Consumer Contract, Property and Inheritance; made under our legal expenses policies
  • You’ll guide the selection of legal representative for legal expenses claims and approve the limit of indemnity and legal costs spend
  • You’ll be working with our customers and their legal representative through the entire claims life-cycle, consistently achieving the right results in a timely and professional way
  • You’ll assist with quality assurance activity and capability feedback
  • You’ll represent DLG and by handling our customer’s expectations and explaining decisions clearly, you’ll resolve problems and concerns

What we will give you:

We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

Working Hours: Monday - Friday, 9am - 5pm

Closing date: 29th January 2021