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Senior Service Architect

Churchill Court, Bromley, BR1 1DP
Full time
The role

What we’re looking for:

Are you an expert Senior Service Architect who is looking to further their career within Direct Line Group?

We are looking for a creative individual to lead our development and maintenance of our IT Service Management Strategy.

Who you’ll be working with:

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market – and our Technology Services team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are delivering a set of ambitious plans to transform our technology for the future, evolving the systems, platforms and infrastructure that our people use day-to-day. Think agile, think robust, and most of all, think simple. By providing a crafted experience, we seek to stand out from the competition and do amazing things for our customers.

This is an exciting time to join our team as we are looking for curious minds, status-quo challengers and critical thinkers who will bring a fresh perspective to our team.

What you’ll be doing:

This role will be responsible for defining our IT Service Management strategy and for developing and maintaining a Service Architecture framework that enables our teams to deploy and manage IT services in a consistent, repeatable, efficient and automated manner.

  • IT Strategy and IT Governance

  • Service Architecture and Service Design (including cloud Service Architecture)

  • Service Integration and Management (SIAM)

  • Service Management maturity framework development, implementation and maintenance (based on CMMI and ITIL v3)

  • ServiceNow (or equivalent Service Management tooling)

  • Team leadership and development

  • Lead the development of our Service Architecture framework, standard Service Models and other artefacts that enable our teams to design operable services in a consistent and efficient way;

  • Development of a Service Management maturity framework that delivers organisation and process maturity and capability into our IT support organisation (using frameworks such as ITIL, CoBIT and CMMI)

  • Leading a team of Service Designers who work with Project Managers to introduce new services into the production support environment in a safe way

What we’ll give you:

Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business, with autonomy and exposure to industry leaders on huge household brand names. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge.