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Internal Engineer

Direct Line House, Leeds, LS1 8HZ
Full time
The role

What we're looking for:

Within this role you will provide a first class inspection service and technical support to the claims functions.

Are you ATA qualified with a previous engineering experience? Do you have a real passion for the Motor Trade, Engineering and support services. Then this role will be the one for you!

Who you'll be working with:

This team will get have the chance to test new technology and embrace new practices in support of driving our business forward.

What you will be doing:

As an Internal Engineer you will play a key part in the customers overall claims journey by using your expert skillset and knowledge to assess a claimants vehicle.

  • Triaging assessment via images sent from the Policy Holder/Third Party
  • Inspecting claimants vehicles to see if we can offer the 1 day repair service
  • Excellent customer service is needed when dealing with a variety of our Policy Holders, Third Parties, repair centres.
  • Collaborating with your colleagues and the wider business to drive the correct outcome for DLG and our customers
  • Using appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
  • Supporting the delivery and management of Accident Damage spend budget within inflation targets

We would like you to have had previous experience in a similar role with the following skills/knowledge:

  • A strong knowledge of Thatcham repair methods, Audatex and an ATA qualification is a must.
  • Able to prioritise your workloads to ensure you achieve targets.

What we will give you:

We ensure you get the opportunity to work in an exciting and ever-changing business area. Along with a competitive salary, amazing benefits and so much more!

Our teams are always supporting their local communities and love getting involved in charity events and family days.