Client Liaison Advisor

We are now hiring for a Client Liaison Advisor to join our Legal Services team at our Bromleyoffice on a permanent basis. This role has a hybrid working style where you will be based in the office 2 days a week, and 3 days a week working from home. This is an entry level role, full training will be provided in the office

What we are looking for:

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Adviceline team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

The nature of this role is very fast paced - you need to be able to handle the pressure well. Other skills are:

• Excellent telephone manner and a passion for customer service

• Experience of working in a sales call centre environment is preferable

• Ability to work as a member of a team

• Excellent attention to detail

• Must be able to use own initiative and prioritise

• Flexibility in work content

What you will be doing:

You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:

• Initial contact with the client referral

• Converting client and passenger referral into a customer

• Providing clear and accurate information in a user friendly manner

• Completing telephone Q&A with client

• Instructing Medical Agencies

• Proactively handling the client’s expectations

• Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude

• Active listening and communication style

• Highly professional manner

• Reflect the brand image and customer focused ethos

• Instructing the treatment provider

• Achieving KPI targets

Location: Bromley

Working hours: 35 hours a week (Monday- Friday)

Contract: Permanent

Home Working: Hybrid model

What we will give you:

Flexible Working  

We offer a variety of working arrangements – from how you divide the time you spend working at home and in the office, to flexibility in the hours you work.

These arrangements will depend on the type of role you do and the area of the business you work in. Speak to your hiring manager or recruiter to find out what’s possible in the role you’re applying for.

You can find out more about our approach to flexible working here.

All company car scheme. We all want to do our bit for the planet, but sometimes we need a car to get us and our families around. Our all company car scheme allows colleagues to apply for our electric car scheme regardless of their length of service, to lease a brand new electric or plug-in hybrid car in a tax efficient way, as long as they meet the qualifying criteria.

Life at DLG

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.  

We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. 

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.  

#LI-PK1 #Hybrid