Central Administrator

About us

Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.

We know that our customer's vehicles make getting from A to B that much easier, whether it's to do the weekly shop, the school run or to get things delivered, it's all important.

The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry.

That's why we're excited to grow our teams and looking to recruit for a number of Central Administrators to join our Birmingham based team to support the operational delivery of a strategic project.

These positions are offers on Secondment / Fixed Term Contract basis and will be based at our Birmingham site initially during training and then will become a hybrid role with 2/3 days a week in the office.

What you'll be doing:

• Completing the delivery of all invoicing for DLG Auto Services in both BMS Eclipse and Audatex in a timely and efficient manor

• Dealing with general administrative tasks for all DLG AS Sites.

• Delivering Service Level Agreements, ensuring to meet our Customer’s and Business needs.

• Identifying, owning, and handling the risks involved in running our business that are appropriate to the role, whilst keeping in line with the Direct Line Group risk framework.

• You will be accountable for your individual performance and contributing to business performance.

• Dealing with complex assessment changes needed in the invoicing process.

• Raising sales invoices on BMS Eclipse and Audatex Invoice.

• Ensuring Invoices are raised within the correct SLA.

• Updating Audatex Enterprise Gold assessment.

• Optimising the day one process.

• Identifying and recording where process has not been adhered too.

What you'll need:

All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service.

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

Who you'll work with

We know you've heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.

Contract: FTC / Secondment

Location: Birmigham

Hours: 35, 37.5 or 40 hours a week to match current working schedule (for internal applicants).

Hybrid working: 2/3 days from the office after initial training

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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