Skip to main content
smiling DLG employee

Commercial Motor Claims Handler

Req ID:
Birmingham; Leeds

At NIG, we’re the experts the experts turn to. We’ve got bags of experience in the commercial insurance game, providing an effortless broker-based insurance offering to businesses across the UK. Everything we do is consumer centric, rooted in flexibility, and designed to maximise efficiency.

As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated broker/client portfolio and be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. This role reports into the Commercial Motor Claims Team Leader.

We offer a fixed working pattern Monday to Friday between the hours of 9am – 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, either based in one of our offices in Birmingham or Leeds.

This role is in scope to transfer to RSA in Summer 2024. As part of this RSA are currently consulting with DLG’s Employment Representative Body on their proposed measures (changes to terms and conditions and ways of working that RSA intend to make as part of the transfer). Further information will be discussed in the application process.

What you'll be doing:

You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include Trade, Fleet and single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business.   

We are looking for proactive, experienced claims handlers to join our Birmingham, Leeds and Manchester locations to be part of our dedicated team to play an important part in our Commercial customer claims journey.   

What we're looking for:

  • Experience working in motor claims, with an understanding of insurance principles.
  • Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers
  • Willingness to learn and develop
  • Ability to work with important stakeholders - both internally and externally

Ways of Working:

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here


We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • 9% employer contributed pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

  • Generous holidays

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus many more

Being yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.



Smiling DLG Customer Care worker

Let’s Be Brilliant For Our Customers!

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

The Brands We Work With

Our Customer Service advisors support our customers with a wide range of products and services across some of the UKs well-known brands. As an advisor you may find yourself working across many of these brands including Direct Line, Direct Line for Business, Churchill and Green Flag. Other brands we have are Motability, Privilege, DLG Auto Services, DLG Legal Services and Darwin.

Smiling DLG Auto Services worker

Our Values

win together

Nobody has all the answers.

Think, act and win as one team to deliver great outcomes for our customers each and every day.

Draw upon diverse skills and perspectives, testing and iterating as you go.

Collaborate, communicate and be inclusive.

be yourself

We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.

Be you, have fun, and make this a great place to be.

own it

Make it happen. Spot the opportunities, take the initiative and be accountable.

Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.

Develop new skills, own your own career path and push your talents to the limit.

speak up

We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.

Hiring Process

There’s no one quite like you. Together, we'll uncover your strengths using tailored strategies if needed. Let's bring out the best in you.

What Our Colleagues Say

“I thoroughly enjoy my role at Direct Line Group for a multitude of reasons. Firstly, the people I work with are incredibly supportive and collaborative, making it a pleasure to come to work every day. The company also provides abundant opportunities for professional growth and development, which keeps me motivated and engaged. Furthermore, I find great satisfaction in serving our diverse range of customers, knowing that I play a crucial part in meeting their needs. Overall, the dynamic work environment, the chance to learn and grow, and the meaningful connections with customers make my role at Direct Line Group truly fulfilling.”
Customer Service Advisor
“Following my probation, I would like to say I am really happy working for Direct Line Group. I pretty much like everything about the role, I feel needed and wanted by colleagues and customers. The values of the company are excellent for the customers. I like that the calls are somewhat repetitive, but still each call is still different as each customer is different. I find the Flex type tool was so helpful and I use it on every call. I hope to be able to develop throughout my career at Direct Line Group. I was a bit worried about the tech side of things to begin with and even though I am still not 100% but learning every day.”
Customer Service Advisor

Our Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:

benefit icon

9% employer contributed pension

benefit icon

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

benefit icon

Additional optional Health and Dental insurance

benefit icon

Opportunity to apply to our customer service and data apprenticeship to develop your skills for the future

benefit icon

Generous holidays including the option to buy or sell days

benefit icon

Buy as you earn share scheme

benefit icon

Employee discounts and cashback

benefit icon

Plus many more

photographs of Direct Line Group Auto Services working on vehicles

Sign up for job alerts

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Claims, Birmingham, England, United KingdomRemove
  • Claims, Leeds, England, United KingdomRemove

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.