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smiling DLG employee

Motor Fulfilment Area Manager

Req ID:
R-17411
Category:
Mechanical / Engineering
Location:
Birmingham; London
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About Us

Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege and Green Flag. Our mission is to make insurance easier and better value for customers.

We currently have an exciting opportunity for an Area Manager to join our Motor Fulfilment team of field based engineers, on a full-time and permanent basis.

The role:

Reporting to the Regional Manager, you will be accountable for leading, inspiring and developing high performing people and suppliers. You will focus on delivery of business objectives through performance management, problem solving, coaching and feedback. Driving efficiencies to meet the needs of our customers whilst adhering to risk and compliance framework.

What you will be doing:

  • Leading a diverse team of up to 15 motor engineers, both directly and through people leaders to deliver great customer outcomes at the right cost for customers following a motor accident. 

  • Building strong relationships to drive the motor repair supply chain to hit contractual and non-contractual performance expectations covering customer, cost, and compliance measures.

  • Actively identify and pursue performance improvement opportunities and drive these opportunities both within your team and across Direct Line Group.

  • Role model DLG values and behaviours for your team, actively supporting them with their own personal development.

  • Driving performance against key metrics that demonstrate DLG are delivering great outcomes to customers

  • Ensuring the best use of resource to meet customer demands and achieve our business SLA’s.

  • Driving your team to achieve key repair cost targets across different networks to support business financial performance.  

  • Controlling and managing the operational costs.

  • Identifying, owning and managing the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts. Ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.

  • Creating an environment that brings out the best in your team, ensuring our values are still at the heart of how we work, both individually and as a business and we achieve excellent results in the right way.

  • Developing the full potential of our people through regular engagement, coaching and feedback, which can be virtually and field based.

What we are looking for:

  • Experience leading and developing high performing teams

  • Experience in the in the Automotive industry and good knowledge of vehicle repair techniques is beneficial

  • Management of Field Force teams and operating in an Hybrid Working environment is useful

Hours: 35 hours (Monday – Friday, 9am-5pm)

Location: Home based (National)

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • Company car allowance

  • Up to 10% Annual bonus

  • Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)

  • Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!

  • 50% off home, motor and pet insurance

  • Free travel insurance and Green Flag breakdown cover

  • Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

  • Buy-as-you-earn share scheme

  • Employee discounts and cashback

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid #LI-PK1

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Fix Up Your Future With DLG Auto Services

There’s no one quite like you. Let’s make the most out of your skills with a DLG Auto Services Career.

We know the automotive industry – from top to bottom and inside out. Because we look after the repair process from start to finish.

Across our Repair Centres we have a wide variety of career opportunities. Think airbrush artists, Valets, Mechanical Engineers, Customer Service advisors, Damage Assessors, plus many more. No matter the role, our teams all work together to get our customer’s vehicles on the road faster and better looking than before.

And that’s only a small aspect of everything that goes on in our vast network of garages across the UK.

Whatever your skillset, wherever your passions lie, you can drive an impactful career at DLG Auto Services.

Smiling DLG Auto Services worker Smiling DLG Auto Services worker

With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.

Let's accelerate your career!


Driving A More Sustainable Future


The future is exciting, we’re investing in new sustainable technologies to help us re-shape and evolve the vehicle repair industry.

Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling.

We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy.

Using alternative fuels – Testing the viability of alternative fuels, such as hydrogenated vegetable oil (HVO), to power recovery trucks.

Energy efficient lighting – introducing LED lighting across our sites to illuminate our workshops and enable energy savings of 60%.

Green parts – Offering customers the option of ‘green’ parts could reduce the need for new replacement parts and significantly reduce the carbon footprint of repairs.

Our Repair Process

We genuinely care here at Direct Line Group Auto Services about what we do and strive to provide a phenomenal level of service for our customers.

Whether it’s the weekly shop, the school run, or making deliveries, getting from A to B is important.

Across our networks, our teams strive to get our customers vehicles in working order and back on the road as quickly as possible. We repair all our customers vehicles to the BS10125 standard for Vehicle Damage Repair, accredited by BSI, ensuring peace of mind for all.

See our teams in action in one of our high-tech garages.

Our Values

win together

Nobody has all the answers.

Think, act and win as one team to deliver great outcomes for our customers each and every day.

Draw upon diverse skills and perspectives, testing and iterating as you go.

Collaborate, communicate and be inclusive.

be yourself

We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.

Be you, have fun, and make this a great place to be.

own it

Make it happen. Spot the opportunities, take the initiative and be accountable.

Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.

Develop new skills, own your own career path and push your talents to the limit.

speak up

We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.

Kavan, DLG Auto Services Apprentice

At DLG, development is everything. Our people make the wheels turn and keep us moving on an unstoppable trajectory.

Whether you’re just starting your career journey or looking to develop new skills our Apprenticeship opportunities may be the route for you.

Kavan joined DLG Auto services on one of our apprenticeships. As a Vehicle Damage Assessor apprentice, he has been given access to shaping our sustainable future while building skills for his career.

What Our Colleagues Say

“I returned to DLG after 17 years away and have been back for 4 weeks. Having spent most of my career at DLG, I knew what to expect. DLG treats you as a person, not just barcode, and the culture is fantastic. Everyone is friendly, and the benefits, including half-price pet insurance for my dog, are great! I highly recommend joining DLG; the excellent equipment makes the job easier and aids in your development.”
Steve
Panel Beater
“I joined DLG 2 months ago. I had been in automotive for a while and knew a few people who worked for DLG. They told me the business invested in their employees particularly in wellbeing and development. In the short time I have been at DLG I can see this is actually the case – you can see it in action. The company offers great career growth opportunities and a supportive culture that focuses on the customer – we support them through really stressful times and we always try to ensure the best outcome. Also, the benefits are great. You can put together your own package so it works for you. If you're considering joining just do it! You won’t regret it.”
Joanne
Production Manager

Our Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:

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9% employer contributed pension

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50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

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Additional optional Health and Dental insurance

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EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

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Generous holidays

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Income protection

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Employee discounts and cashback

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Plus many more

photographs of Direct Line Group Auto Services working on vehicles

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