Skip to main content
smiling DLG employee

Roadside Patrol Team Leader

Req ID:
R-17481
Category:
Mechanical / Engineering
Location:
Castle Donington; Leicester; Nottingham; Derby; Loughborough; Hinckley
Apply

About us

We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.

It's an exciting time for us that's why we're thrilled to grow our teams and looking for people to join as Roadside Patrol Team Leader

What you'll do

This is a permanent role based in the North East Midlands region

Base Salary - £40000 - £42000

This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, as the role develops this may change.

You will be contracted to work 40 hours, five days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will be provided with a Green Flag vehicle and start your day from your home

  • Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales and make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible.
  • Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.
  • Be responsible for day-to-day remote management of a patrol force team. Including management of individual Roadside Technicians performance and personal development.
  • Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.
  • Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.
  • Drive patrol performance and ensure performance metrics are consistently achieved across your team.
  • Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
  • Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.
  • Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.
  • Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
  • Ensure the best use of resource to meet customer demands and achieve operational metrics.
  • Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.
  • Oversee the vehicle maintenance of the Green Flag patrol force fleet.
  • Process any insurance claims as a result of an accident involving a Roadside Technician.
  • Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning.
  • Capacity planning.
  • Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.

What you'll need

Live and breathe the “People Leadership” qualities within the DLG leadership framework.

Develop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance.

Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.

Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.

Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams.

Awareness and adherence to all Risk, Governance and HR policies and processes.

Who you'll work with

We know you've heard this all before, but the culture here at Green Flag part of the Direct Line Group (DLG) really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them!

We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.

You will be part of a team of roadside patrol operatives in your region reporting to an area manager

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-LC1

Apply

Fix Up Your Future With DLG Auto Services

There’s no one quite like you. Let’s make the most out of your skills with a DLG Auto Services Career.

We know the automotive industry – from top to bottom and inside out. Because we look after the repair process from start to finish.

Across our Repair Centres we have a wide variety of career opportunities. Think airbrush artists, Valets, Mechanical Engineers, Customer Service advisors, Damage Assessors, plus many more. No matter the role, our teams all work together to get our customer’s vehicles on the road faster and better looking than before.

And that’s only a small aspect of everything that goes on in our vast network of garages across the UK.

Whatever your skillset, wherever your passions lie, you can drive an impactful career at DLG Auto Services.

Smiling DLG Auto Services worker Smiling DLG Auto Services worker

With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.

Let's accelerate your career!


Driving A More Sustainable Future


The future is exciting, we’re investing in new sustainable technologies to help us re-shape and evolve the vehicle repair industry.

Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling.

We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy.

Using alternative fuels – Testing the viability of alternative fuels, such as hydrogenated vegetable oil (HVO), to power recovery trucks.

Energy efficient lighting – introducing LED lighting across our sites to illuminate our workshops and enable energy savings of 60%.

Green parts – Offering customers the option of ‘green’ parts could reduce the need for new replacement parts and significantly reduce the carbon footprint of repairs.

Our Repair Process

We genuinely care here at Direct Line Group Auto Services about what we do and strive to provide a phenomenal level of service for our customers.

Whether it’s the weekly shop, the school run, or making deliveries, getting from A to B is important.

Across our networks, our teams strive to get our customers vehicles in working order and back on the road as quickly as possible. We repair all our customers vehicles to the BS10125 standard for Vehicle Damage Repair, accredited by BSI, ensuring peace of mind for all.

See our teams in action in one of our high-tech garages.

Our Values

win together

Nobody has all the answers.

Think, act and win as one team to deliver great outcomes for our customers each and every day.

Draw upon diverse skills and perspectives, testing and iterating as you go.

Collaborate, communicate and be inclusive.

be yourself

We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.

Be you, have fun, and make this a great place to be.

own it

Make it happen. Spot the opportunities, take the initiative and be accountable.

Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.

Develop new skills, own your own career path and push your talents to the limit.

speak up

We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.

Kavan, DLG Auto Services Apprentice

At DLG, development is everything. Our people make the wheels turn and keep us moving on an unstoppable trajectory.

Whether you’re just starting your career journey or looking to develop new skills our Apprenticeship opportunities may be the route for you.

Kavan joined DLG Auto services on one of our apprenticeships. As a Vehicle Damage Assessor apprentice, he has been given access to shaping our sustainable future while building skills for his career.

What Our Colleagues Say

“I returned to DLG after 17 years away and have been back for 4 weeks. Having spent most of my career at DLG, I knew what to expect. DLG treats you as a person, not just barcode, and the culture is fantastic. Everyone is friendly, and the benefits, including half-price pet insurance for my dog, are great! I highly recommend joining DLG; the excellent equipment makes the job easier and aids in your development.”
Steve
Panel Beater
“I joined DLG 2 months ago. I had been in automotive for a while and knew a few people who worked for DLG. They told me the business invested in their employees particularly in wellbeing and development. In the short time I have been at DLG I can see this is actually the case – you can see it in action. The company offers great career growth opportunities and a supportive culture that focuses on the customer – we support them through really stressful times and we always try to ensure the best outcome. Also, the benefits are great. You can put together your own package so it works for you. If you're considering joining just do it! You won’t regret it.”
Joanne
Production Manager

Our Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:

benefit icon

9% employer contributed pension

benefit icon

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

benefit icon

Additional optional Health and Dental insurance

benefit icon

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

benefit icon

Generous holidays

benefit icon

Income protection

benefit icon

Employee discounts and cashback

benefit icon

Plus many more

photographs of Direct Line Group Auto Services working on vehicles

Sign up for job alerts

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Mechanical / Engineering, Castle Donington, England, United KingdomRemove
  • Mechanical / Engineering, Leicester, England, United KingdomRemove
  • Mechanical / Engineering, Nottingham, England, United KingdomRemove
  • Mechanical / Engineering, Derby, England, United KingdomRemove
  • Mechanical / Engineering, Loughborough, England, United KingdomRemove
  • Mechanical / Engineering, Hinckley, England, United KingdomRemove

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.