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Customer Service Adviser

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Req ID:
R-13431
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Category:
Customer Care
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Location:
Bristol

In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £23805 (includes 9%pensioncontribution). You'll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance). Apply now for our January 2023 start dates.

What you'll be doing:

You'll take calls, help with renewals, make amendments, deal with claims or find the right product for their daily life or their business. Supporting our customers, you'll work to targets to achieve team and individual goals.

Our teams are available Monday to Friday between 8am-9.15pm, Saturday shift between 9am-5pm and Sunday 10am – 5pm. In these roles you'll work shifts across these days which we'll share more about this, and your 6-8 weeks training, during your application.

What you'll need:

The role is busy and challenging, bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding Bristol team, whose culture embodies what DLG is all about.

We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business.

Ways of Working

Reporting to your team leader you'll work on a hybrid basis. You’ll be in our Bristol site either one day a week or one week in five depending on the department you join, where you’ll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events) and the remainder of your week you'll work remotely from home.

Benefits

Base salary £21840 plus 9% pension £1965.60 (which can be taken in cash) = £23805.60, plus an opportunity to earn an additional bonus up to £4200 per year for sales roles. We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

  • 9% employer contributed pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

  • Generous holidays

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid

#LI-DM1

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