UKIBS Sales and Service Consultant
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We have an exciting opportunity to join our Bristol based Commercial team as an UKIBS Customer Service Consultant, on full-time and permanent basis.
Please note: this is a predominantly home based role, however you will be expected to work from our Bristol office 1 day a week.
This a great opportunity for someone looking to develop their insurance career within a commercial setting. This role will give you exposure to help grow and develop your technical skills within commercial insurance and could be the platform you are looking for to progress your career!
You will be responding to enquires and requests from existing customers across a range of commercial insurance products, and retain business by building customer loyalty and delivering a positive customer experience.
What you'll be doing:
Achieving all agreed operational and performance targets using all available tools e.g. PUA, DUA, Underwriting Guides
Delivering a high level of Customer satisfaction by providing a phenomenal service and getting it right first time
Understanding and delivering good Customer conduct and consistently achieving the right outcome for our Customers
Providing our Customers with the right information about our products and services to help them make informed decisions
Communicating effectively with internal and external stakeholders and partners
Taking ownership and deal with Customer complaints in a professional and caring manner, following the accurate process for a successful Customer outcome
Identifying and escalating issues and participate in any problem solving which will make it easier for our Customers, improving our business, or reducing/eliminating risks to our business
Handling Customer calls as efficiently as possible by working to eliminate waste both during and after each call, whilst adhering to your schedules
What We Are Looking For
We are looking for enthusiastic individuals with a genuine passion for sales and customer service.
You’ll be a great communicator, that can effectively negotiate, persuade and influence customers and can also confidently explain our policies.
This is an ideal role for someone who is proactive, able to use their own initiative and able to progress work independently.
We need you to have a good understanding of the insurance industry and previous experience in a similar role (experience within Commercial insurance would be desirable).
Operating Hours: Mon-Fri 9-6, no weekends or bank holidays
Remote Working: Mostly home based but will need work from our Bristol office 1 day a week