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Business Risk Manager

Req ID:
Risk & Compliance
Bromley; Birmingham; Glasgow; Leeds; Bristol

We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives- giving them peace of mind now and in the future.

To help us deliver on this vision and purpose, we're transforming our systems, products, and services, and constantly innovating for the future - in the evolution to be a forward-thinking technology and data company. Servicing millions of customers each year, and employing over 10,000 employees, minimising risk for our customers and employees is so crucial to the success of DLG.

Aligned to the wider business transformation, our Risk and Compliance function has embarked on its own 2-year transformation journey with the aim to reposition and rebrand Risk through a re-energised vision and leadership team under our new Chief Risk Officer (CRO), as well as scaled up capabilities through investment in our people and in technology, while reviewing the framework, strategy, and overall risk appetite.

There's a lot to do here, and it's exciting. As our CRO says, we're on a journey to make DLG "Risk Positive". We're looking for people who are excited by the challenge of becoming a cutting-edge Risk function, and as a result we have a fantastic opportunity to join DLG as BusinessRisk Manager, on a full-time and permanent basis.

The role:

You will support the Head of Business Risk through providing effective Group oversight of operational risk and internal control management, including risk reporting. Working within the Business Risk team alongside other Business Risk Managers, you'll provide oversight of operational risk and monitor our DLG risk profile - while staying on top of developments and changes as they happen (both internally and externally!)  

What else you'll be doing:

Risk Management

  • Support and lead the risk related topics and enhancements e.g. ESG (Environment Social Governance) risk, Risk Culture etc.
  • Feed into the assessment and monitoring of the Group’s overarching Risk Profile, taking into consideration internal and external developments and trends.
  • Help to mature Risk Appetite application, through rationalising and enhancing directorate risk and control assessment activities, including KPI/KRI/KCI usage, through appropriate and consistent methodologies, models, and systems.
  • Identify risk management digitisation/automation opportunities; to streamline and focus on value.  
  • Work collaboratively with 1LOD management and ensure that, where risks are outside appetite, action plans are in place to enable a return to appetite within suitable timescales and are adequately monitored through effective governance structures.
  • Support the effective implementation of a quarterly RCSA process, including the transition from the current annual IRCA process, and the ongoing maintenance and coordination of the process thereafter. 
  • Support the development, refresh or adaption of Risk policies, minimum standards, guidelines, templates and Risk management tools, associated with Operational Risk, as requested by the Head of Business Risk.  
  • Actively participate in Group Governance activities, ensuring they are fit for purpose, proportionate to the level of risk, and support making sound/balanced risk decisions. 
  • Maintain effective working relationship across all three lines of defence, including within the Risk and Compliance function itself, to remove unnecessary silos and enhance read across opportunities.  

Risk Reporting

  • Provide input to effective Executive and Board risk reporting. Reports include but are not limited to the Chief Risk Officer (CRO) Report, ORSA, Annual Report & Account submissions
  • Provide input into the activity to refresh the Group assessment of Emerging and Top risks, including the facilitation of discussion across the wider business
  • Support the effective running of the Operational Risk Committee (ORC) and the Risk Management Committee (RMC), including meeting schedules, forward planning, agenda setting, delivery of strong papers that address key areas of risk and enable good levels of debate from members.
  • Regular contribution to papers and commentary at governance for a, to help ensure the operational risk profile is clearly reported, aligned with the business and understood at relevant levels

What you'll need:

  • Awareness of the balance between risk, control and growth
  • Experience of conducting thematic risk assurance assessments
  • Strong report writing skills and an ability to present complex subjects simply
  • Curiosity and passion for generating new ideas    
  • Strong stakeholder engagement skills
  • Previous experience with ESG preferable
  • Financial Services experience preferable

Hours: 35 hours (Monday - Friday)

Home Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home. The team currently meet 1 day a week in the Bromley or London office (near Monument). As long as you live a commutable distance from one of our offices in Leeds, Birmingham, Bristol, Bromley, or Glasgow and understand you might need to travel into Bromley/London upto 1x a week, that's great. We'll support you as best as we can!

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.


We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
  • Eligibility for annual performance bonus of up to 10%
  • Generous holidays, starting at 25 days and going up to 28 days per year. Plus, the option of buying or selling upto 5 days each year!
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Buy-as-you-earn share scheme
  • Employee discounts and cashback

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid #LI-AC1

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