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Client Liaison Advisor

Req ID:
R-18108
Category:
Legal & Secretariat
Location:
Bromley
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At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Adviceline team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

We are now hiring for a Client Liaison Advisor to join our Bromley based Legal Services team, on permanent full time basis.

    What you will be doing:

    You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:

    • Initial contact with the client referral

    • Converting client and passenger referral into a customer

    • Providing clear and accurate information in a user friendly manner

    • Completing telephone Q&A with client

    • Proactively handling the client’s expectations

    • Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude

    • Active listening and communication style

    • Highly professional manner

    • Reflect the brand image and customer focused ethos

    • Instructing the treatment provider

    • Achieving KPI targets

    What we are looking for:

    The nature of this role is very fast paced - you need to be able to handle the pressure well. Other skills are:

    • Excellent telephone manner and a passion for customer service

    • Experience of working in a sales call centre environment is preferable

    • Ability to work as a member of a team

    • Excellent attention to detail

    • Must be able to use own initiative and prioritise

    • Flexibility in work content

    Location: Bromley (BR1 1DP)

    Working hours: 35 hours a week (Monday- Friday)

    Contract: Permanent

    Home Working: Hybrid model (2 days in the office per week)

    What we will give you:
    We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

    Benefits

    We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

    9% Private Pension

    50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

    Additional optional Health and Dental insurance

    EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

    Generous holidays

    Buy as you earn share scheme

    Employee discounts and cashback

    Plus many more

    Life at Direct Line Group

    Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

    We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.

    If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

    #LI-PK1 #Hybrid

    Apply

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    • Legal & Secretariat, Bromley, England, United KingdomRemove

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