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Head of Business Risk

Req ID:
Risk & Compliance

We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives- giving them peace of mind now and in the future.

To help us deliver on this vision and purpose, we're transforming our systems, products, and services, and constantly innovating for the future - in the evolution to be a forward-thinking technology and data company. Servicing millions of customers each year, and employing over 10,000 employees, minimising risk for our customers and employees is so crucial to the success of DLG.

Aligned to the wider business transformation, our Risk and Compliance function has embarked on its own 2-year transformation journey with the aim to reposition and rebrand Risk through a re-energised vision and leadership team under our new Chief Risk Officer (CRO), as well as scaled up capabilities through investment in our people and in technology, while reviewing the framework, strategy, and overall risk appetite.

There's a lot to do here, and it's exciting. As our CRO says, we're on a journey to make DLG "Risk Positive". We're looking for people who are excited by the challenge of becoming a cutting-edge Risk function, and as a result we have a fantastic opportunity to join DLG as Head of Business Risk.

The role:
Reporting into our Director of Non-Financial Risk, you’ll be providing significant contribution to the development and evolvement of our Enterprise Risk strategies and frameworks to minimise and control our business risk. Under your leadership, your team will work with all areas of the business to be embedded into ‘the business’/first line and ensure appropriate risk assessments/registers are completed, and identify mitigating actions to maintain key controls.

You will be responsible for monitoring our risk profile against the risk appetite - developing valuable insight and risk reporting which would be shared with the Board, Executive Committee, and relevant committees. This also means you'll be trusted to challenge our risk profiles and appetite with our internal stakeholders, through thoughtful review and analysis.

Change is constantly happening, whether it be the economy, politically, or environmentally. So, we're looking for someone naturally curious who keeps up-to-date with external trends and insights and will help us develop and constantly keep our Risk policies, minimum standards, templates, and tools up-to-date to ensure they're still fit for our business and ensure we're behaving safely while growing!

What else you'll be doing:

  • Developing and maintaining the overall Risk assurance plan (even though some of the reviews may be delivered by other risk teams), including any deep dive risk reviews linked to non-financial risks/ business risks
  • Producing the ‘Own Risk and Solvency Assessment’ (ORSA) report in partnership with our Insurance & Market Risk team and the Model Validation teams
  • Implementing Enterprise Risk assessment methodologies, models, and systems and provide thought leadership and guidance for new operational risks through internal and external developments
  • Promoting a strong awareness of risk management across the business and ensuring the group has a robust approach to operational resilience
  • Supporting the Non-Financial Risk Director in maintaining and enhancing risk governance and oversight, via structured and ad hoc or change-related activities such as the extension of the framework to cover the strategic risks and consider the ‘Emerging Risks’ which the organisation faces
  • Recruiting, leading, and empowering your team to be a high-performing, value-adding team!
  • Facilitating the running of the Operational Risk Committee

What we’re looking for:

  • Experience of Risk, Data and Digital transformations
  • Experience of conducting thematic risk assurance assessments
  • Passion for generating new ideas    
  • Strong Risk report-writing skills and an ability to present complex subjects simply
  • Financial Services, coupled with some insurance experience preferable

Hours: 35 hours (Monday - Friday)
Hybrid working: We have a hybrid model with a virtual-first approach which means you would primarily work from home. The team currently meet 1 day a week in the Bromley office, but we’re moving to London Bridge next summer! As long as you live a commutable distance from one of our offices in Leeds, Birmingham, Bristol, Bromley, or Glasgow and understand you might need to travel into Bromley/London upto 1x a week, that's great. We'll support you as best as we can!

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
  • Eligibility for annual performance bonus of upto 20%
  • Generous holidays, 30 days each year (excluding the bank holidays). Plus, the option of buying or selling upto 5 days each year!
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Free private medical cover for you!
  • Buy-as-you-earn share scheme
  • Employee discounts and cashback

Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid #LI-RM1

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