Regulatory Change and Conduct Manager

Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.

What you'll be doing:

You will provide subject matter expertise across a broad range of regulatory and conduct matters. Lead activity on behalf of the Centre of Expertise which supports the operational application of, regulatory change and conduct requirements across the Group.

• Lead activity to build business responses to industry consultation and activity, working with 2LOD, engaging externally where required.

• Manage activity to develop operational interpretation of customer and conduct related regulatory requirements, with outputs being used to support implementation across departments

• Interpret the group conduct risk appetite current FCA regulations

• Apply Conduct regulatory requirements in a way which supports the requirement to act to deliver good outcomes for retail customers whilst understanding the impacts on commercial outcomes

• Manage individual pieces of work on behalf of the Centre of Expertise using the regulatory change framework (solution design and implementation) and facilitate operation / deployment through provision of SME advice

• Lead thematic review activity to provide assurance on how teams have implemented regulatory change and provide balanced outputs to lead management of conduct and regulatory risks

• Coach and grow regulatory awareness, working with 2LOD, across DLG and contribute to work across multiple areas on regulatory issues that span teams/tribes/Centre of Expertise

• Manage activity to deliver Conduct MI and reporting for Group Governance forums

• Maintain relationship with 2LOD and 3LOD to support understanding and response to respective oversight and assurance engagements

• Build understanding of DLG and develop relationships to help implement the principle of acting to deliver good outcomes for retail customers

• Maintain knowledge of the customer and conduct regulatory landscape

What you'll need:

• Develop relationships; look to collaborate frequently

• Capability to understand regulatory requirements and define solutions which support our goals

• Organised and can deliver pieces of work in an environment where levels of ambiguity and uncertainty may be present

• Understanding of the insurance sector and regulatory landscapes (consumer duty)

• Understanding of the regulatory and customer conduct context in which DLG operates

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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