Senior Commercial Property Claims Handler
We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the future.
This is an exciting opportunity for a Senior Commercial Property Claims Handler to join our team in Bromley on a full time, permanent basis.
What you'll be doing
Reporting to the Commercial Claims Team Leader, you'll handle all Commercial losses of a defined large and technical/complex nature. This functionality will be "cradle to grave" claims handling, working together with supply chain to deliver claims costs and excellent customer service. As a senior, you'll also be required to mentor others, take daily referrals, conduct audits and authorise cheques.
Triage of new technical and large claims, including Property, Subsidence, Environmental, Liability Claims, Injury and Motor
End-to-end claims handling of retained technical claims
Identify and manage potential fraudulent claims
Investigate, negotiate indemnity and liability & identify potential recovery opportunities
Contribute to the development of large loss claims handling strategy
Support technical development in other claims handling areas by way of case clinic activity, audit, and sharing of technical/legal knowledge and developments
Identify, own and manage the risks involved in running our business appropriate to my role, following the Direct Line Group risk framework
Robust control of Indemnity Spend/Reserving through claims handling
Manage Customer and Third-party expectations throughout the life-cycle of the claim
Maximise revenue generation/cost control/recovery opportunities to negotiate the optimum claim settlement
Follow regulatory timescales and guidelines
Technical mentor/referral point for policy and capability development
Personal development to ensure retention of area as a centre of excellence
Keep the customer experience at the heart of everything we do, ensuring adherence to the principles of Treating the Customer Fairly
Achieve all business targets as set out within departmental measures
What we're looking for
Previous claims handling experience within Commercial is necessary, including initiation, investigation, negotiation and settlement, and claims quantum and assessment
Knowledge of Fraud and Investigation
Aware of Insurance Principles and Practice
Excellent stakeholder management and engagement skills
Ability to work to deadlines and agreed service level agreements
Experience mentoring others
What we'll give you
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
Generous 9% employer pension contribution
Generous holiday allowance (25 days, plus the option of buying or selling up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Plus, many more
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours (Monday to Friday, 9am to 5pm)
Location: Bromley - Churchill Court
Hybrid Working: We have a hybrid model with a virtual-first approach which means you would work from home and be in the office two days a week.