Senior Digital Analyst
Ways of Working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.
How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.
About the role:
We place a strong emphasis on learning by testing and are looking for individuals who embody this philosophy.
We are looking for a Digital Analyst to join the Data Chapter to drive digital analytics, insight and reporting.
As a Digital Analyst, you’ll be responsible for providing customer centric digital insight, and help to define the capability requirements needed to fully understand our customers journeys and behavioural traits.
What we’re looking for:
The ideal candidate will be comfortable working with data in a variety of tools and will have a proven ability to effectively communicate insights to cross-functional and non-technical stakeholders. You’ll have an experience of working with Adobe Analytics and Digital Customer Journeys.
Who you’ll be working with:
You will be working in a squad, where all squad members are accountable to deliver the projects which they have agreed on collectively. Each member is equally important. In your squad, you will be using your analytics and communication skills to encourage data driven decisions.
You will be working with different functions of the organisation like with the Marketing Chapter and its Customer Centre of Expertise to explain the "How" and the "Why", or with the UX designer from the Design Chapter.
What you’ll be doing:
Create web analytics requirements to be able to capture digital journey performance.
Basic understanding of UX to work design to improve customer journeys.
Provide guidance web analytics best practice including data implementation & governance
Perform ad hoc analysis and reports to answer strategic business questions.
Identify trends, opportunities and anomalies while developing theories to explain them.
Create and present complex insights to non-technical stakeholders. Possess the ability to influence leadership through fact-based analysis.
Develop an understanding of our digital audiences to support personalisation and optimisation.
What we’ll give you:
We have a strong focus on developing you and your skill set and work hard to give you the tools to do so.
We also offer a generous benefits package including 25 days annual leave, family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you as well as a range of other optional benefits.
Life at DLG
Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.