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Administraion & Invoicing

Req ID:
Customer Care
Remote position - 
Castle Donington; Wednesbury; Warwick; Birmingham

This is a full-time role - 40 hours per week – Permanent role

Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.

We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.

What we’re looking for:

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a

  • Administration and Invoicing

All roles are at the heart of our Auto Services business, and you’ll need be enthusiastic, upbeat, and committed to delivering the best repair service.

As an Administration and Invoicing expert we want you to bring your previous experience, skills, and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.

What you’ll be doing:

  • You will be helping to complete invoices and other administrative tasks for all DLG Auto Services sites within your Region
  • You will be based at a local site but some travelling to other sites maybe required on an ad-hoc basis so a driving licence will be essential in this role, a vehicle will be provided as required. Also some overnight stays maybe required due to distance of some locations
  • Delivering Service Level Agreements, ensuring to meet our Customer’s and Business needs
  • Identifying, owning, and handling the risks involved in running our business that are appropriate to the role, whilst keeping in line with the Direct Line Group risk framework
  • You will be accountable for your individual performance and contributing to business performance

Who you’ll be working with:

We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work. It is all about ensuring you can enjoy contributing to the business, have fun and be able to be yourself. We encourage each other to be the best we can be by not letting any opinions go unheard, allowing no achievement to go unrecognised and no idea to go unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues, and the business. It’s an indefinable “DLGness” that makes us who we are, and we would love for you to be a part of it.

You will be working as part of an office team within a flexible working model reporting directly to a regional manager in auto services, working within a team of other Regional Customer Service Advisors and you will be part of the wider Auto Services team.

What we’ll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you every step of the way with a very competitive salary and an industry leading reward package that includes a 9% pension, free travel and breakdown cover as well as discounts on other insurance products.

All company car scheme. We all want to do our bit for the planet, but sometimes we need a car to get us and our families around. Our all-company car scheme allows colleagues to apply for our electric car scheme regardless of their length of service, to lease a brand-new electric or plug-in hybrid car in a tax efficient way, as long as they meet the qualifying criteria.

Life at DLG

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.  

We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. 

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.  

Our teams are always supporting their local communities and love getting involved in charity events and family days.


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