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smiling DLG employee

Customer Service Adviser

Req ID:
R-15101
Category:
Customer Care
Location:
Doncaster
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In the Customer Adviser role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our salary package starts from £21,840.

You'll also have an opportunity to earn an additional bonus between £1,200 to £3,600 per annum for sales roles (dependent on the role and your performance).

Apply now for our 2024 start dates. Full time 37.5 hours per week.

What you'll be doing:

You'll take calls, help with renewals, make amendments, or find the right motor or home insurance product for our customers. Supporting our customers, you'll work to targets to achieve team and individual goals.

Our teams are available Monday to Friday between 8am to 9:15pm, Saturday and Sunday between 8am to 5pm. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.

What you'll need:

The role is busy and challenging, bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding Doncaster team, whose culture embodies what DLG is all about.

We'll provide you with a technology bundle to suit your needs when working from home, so all you'll need is a good internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC, and really enjoy and understand how data drives us forward as a business.

Ways of Working

Reporting to your team leader you'll work on a hybrid basis with your team from our Doncaster office 1-2 days a week, where you’ll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events).You then have the choice of working from home the rest of the week or you can book a desk in the office if you prefer.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

  • 9% employer contributed pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • Generous holidays

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Opportunity to apply to our customer service and data apprenticeship to develop skills for the future

  • Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid

#LI-CM2

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Smiling DLG Customer Care worker

Let’s Be Brilliant For Our Customers!

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

The Brands We Work With

Our Customer Service advisors support our customers with a wide range of products and services across some of the UKs well-known brands. As an advisor you may find yourself working across many of these brands including Direct Line, Direct Line for Business, Churchill and Green Flag. Other brands we have are Motability, Privilege, DLG Auto Services, DLG Legal Services and Darwin.

Smiling DLG Auto Services worker

Our Values

win together

Nobody has all the answers.

Think, act and win as one team to deliver great outcomes for our customers each and every day.

Draw upon diverse skills and perspectives, testing and iterating as you go.

Collaborate, communicate and be inclusive.

be yourself

We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.

Be you, have fun, and make this a great place to be.

own it

Make it happen. Spot the opportunities, take the initiative and be accountable.

Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.

Develop new skills, own your own career path and push your talents to the limit.

speak up

We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.

Hiring Process

There’s no one quite like you. Together, we'll uncover your strengths using tailored strategies if needed. Let's bring out the best in you.

What Our Colleagues Say

“I thoroughly enjoy my role at Direct Line Group for a multitude of reasons. Firstly, the people I work with are incredibly supportive and collaborative, making it a pleasure to come to work every day. The company also provides abundant opportunities for professional growth and development, which keeps me motivated and engaged. Furthermore, I find great satisfaction in serving our diverse range of customers, knowing that I play a crucial part in meeting their needs. Overall, the dynamic work environment, the chance to learn and grow, and the meaningful connections with customers make my role at Direct Line Group truly fulfilling.”
Callum
Customer Service Advisor
“Following my probation, I would like to say I am really happy working for Direct Line Group. I pretty much like everything about the role, I feel needed and wanted by colleagues and customers. The values of the company are excellent for the customers. I like that the calls are somewhat repetitive, but still each call is still different as each customer is different. I find the Flex type tool was so helpful and I use it on every call. I hope to be able to develop throughout my career at Direct Line Group. I was a bit worried about the tech side of things to begin with and even though I am still not 100% but learning every day.”
Jennine
Customer Service Advisor

Our Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:

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9% employer contributed pension

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50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

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Additional optional Health and Dental insurance

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Opportunity to apply to our customer service and data apprenticeship to develop your skills for the future

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Generous holidays including the option to buy or sell days

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Buy as you earn share scheme

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Employee discounts and cashback

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Plus many more

photographs of Direct Line Group Auto Services working on vehicles

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