Customer Service Adviser
At Direct Line Group we support thousands of customers with their insurance needs every day. Our Customer Adviser roles are at the heart of what we do!
Our salary package starts from £22672 (includes 9% pension contribution), plus an opportunity to earn an additional bonus up to £4,200 per year for sales roles. From 1st January 2023 the salary will increase to £23805 (includes 9% pension contribution).
What you'll be doing:
You may already know about our brands and some of the Insurance products we offer, but our Glasgow team focus and support customers with roadside recovery or with a claim when something may have gone wrong!
You're going to take calls, helping with queries, keeping them safe on the roadside or supporting them through a claim which is upsetting for many. Some days can be a little bit busy, but the team are absolutely outstanding, and we're proud of our DLG team culture.
Our Roadside Rescue shifts can often be between 7am and 10pm Monday to Sunday. We pay additional shift allowances for consultants that are required to work unsociable hours so that we are here when our customers need us. In these roles you'll work shifts across these days which we'll share more about during your application.
What you'll need:
No matter what stage of your career you are at we offer full training and support in these roles, so you really don't need experience. But if you do have experience there is plenty of opportunity for future development and learning.
Your tailored training academy will be over 8 weeks, some will be onsite in our Glasgow office, giving you additional support from your trainer and a chance to integrate with your team, and the remainder you will complete at home.
Once your training is complete, you'll be in the office 1 week in 6, a great opportunity to be with your team and your team leader, who you will report to and who will provide any support you require. We'll provide you with a technology bundle to suit your needs when working from home so all you'll need is an internet connection and a quiet space to work. We are on a transformation journey to The Contact Centre of the Future, which will be customer centric and data driven, therefore you'll be comfortable using a PC.
Ways of Working
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here.
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.